Identification Unsupported?

[Joanne Marie P]

Hi Kristin,

A member of our customer support team will reach out and assist you in uploading your ID to complete the location verification step. Thanks!

[Tanisha R]

I have experienced the same error. And No customer service to help me. I fill out the contact form and it never completes just points me here. I would like to fix this so I can apply to jobs.

[Joanne Marie P]

Hi Tanisha,

A member our the customer support team will reach out and assist you directly in uploading your ID. Thank you!

[Nicholas G]

I tried multiple times to get my ID verified, but it was rejected immediately. The picture was unaltered, clear, and had a border. There is a middle initial on my ID, but not on my profile.

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

[Joanne Marie P]

Hi Nicholas, 

I see that one of the customer support team members already reached out to you via email to assist directly. Please refer to the email and follow the steps provided. If you have any questions, please feel free to post it on the ticket so the agent can assist you efficiently. Thanks!

[Brianna T]

Hello, 

I tried submitting a photo of my ID 3 times without success, and I'm now locked out from trying to do it again. I got an error message every time - twice saying it was the wrong type of ID (it's my MN driver's license) and another time saying it was the wrong size. I can't submit any proposals until I get this figured out so I'd greatly appreciate any support. Thanks! 

[Joanne Marie P]

Hi Brianna,

One of the customer support team members will reach out and assist you directly in uploading your ID, thank you!

[Danielle F]

I tried to upload my unaltered, with borders, jpeg, Driver's License twice and i got an email saying my account is now on hold. There are zero steps in the email to correct this. The chat bot says to post here for an answer. Someone please help!

[Joanne Marie P]

Hi Danielle, 

One of the customer support team members will reach out to assist you further. Thank you!

[Christina N]

I've been trying to upload an image of my Massachusetts State ID to verify my location, but every time I try it says that my ID type is unsupported for some reason. The only thing I can think of that might be giving it trouble is Massachusetts has two kinds of state IDs, one which can act as a federal ID similar to a passport and a regular state one like the one I have. If I can send someone the image I am trying to upload it would give me a better idea if I'm doing something wrong on my end. Thank you.