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Not able to upload my id.It says to contact customer support

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2821 of 3,894

Hi Christina,

 

A member of our customer support team will reach out to assist you directly via email, thank you!


-Joanne
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Active Member
Subhasmita S Member Since: Mar 24, 2019
2822 of 3,894

Not able to upload my id.It says to contact customer support.Please help.

Active Member
Corethia J Member Since: Mar 24, 2019
2823 of 3,894

I am having the same issue. Have you found a solution?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2824 of 3,894

Hi Corethia and Subhasmita,

 

A member of our customer support team will reach out and assist you directly via email. Thank you!


-Joanne
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Active Member
Subhasmita S Member Since: Mar 24, 2019
2825 of 3,894

Hi,  After uploading my id, it could not be verified.  How can i proceed ?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2826 of 3,894

Hi Subhasmita, 


A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Arooj M Member Since: Mar 21, 2019
2827 of 3,894

I am pissed off. 

 

You've reached the maximum number of tries to upload your ID. 

 

I did validate my US Passport and got the positive response. 

 

 

It means on daily basis i have to validate the identity

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2828 of 3,894

Hi Arooj, 


I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you further with your location verification.


-Avery
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Active Member
Stacy C Member Since: Mar 24, 2019
2829 of 3,894

Hi. I have tried several times to upload my ID but it says it wont take it. HOw can I verify my identity?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2830 of 3,894

Hi Stacy, 

 

A member of Customer Support Team will reach out to you to assist you. 


-Avery
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