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Re: Not able to upload my id.It says to contact customer support

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2811 of 3,655

Hi Danielle, 

 

One of the customer support team members will reach out to assist you further. Thank you!


-Joanne
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Active Member
Christina N Member Since: Mar 24, 2019
2812 of 3,655

I've been trying to upload an image of my Massachusetts State ID to verify my location, but every time I try it says that my ID type is unsupported for some reason. The only thing I can think of that might be giving it trouble is Massachusetts has two kinds of state IDs, one which can act as a federal ID similar to a passport and a regular state one like the one I have. If I can send someone the image I am trying to upload it would give me a better idea if I'm doing something wrong on my end. Thank you.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2813 of 3,655

Hi Christina,

 

A member of our customer support team will reach out to assist you directly via email, thank you!


-Joanne
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Active Member
Subhasmita S Member Since: Mar 24, 2019
2814 of 3,655

Not able to upload my id.It says to contact customer support.Please help.

Active Member
Corethia J Member Since: Mar 24, 2019
2815 of 3,655

I am having the same issue. Have you found a solution?

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2816 of 3,655

Hi Corethia and Subhasmita,

 

A member of our customer support team will reach out and assist you directly via email. Thank you!


-Joanne
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Active Member
Subhasmita S Member Since: Mar 24, 2019
2817 of 3,655

Hi,  After uploading my id, it could not be verified.  How can i proceed ?

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2818 of 3,655

Hi Subhasmita, 


A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Arooj M Member Since: Mar 21, 2019
2819 of 3,655

I am pissed off. 

 

You've reached the maximum number of tries to upload your ID. 

 

I did validate my US Passport and got the positive response. 

 

 

It means on daily basis i have to validate the identity

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2820 of 3,655

Hi Arooj, 


I'm sorry if this has caused you any inconvenience. The Customer Support Team will reach out to you to assist you further with your location verification.


-Avery
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