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Re: Why can't I confirm my identity

Active Member
Stacy C Member Since: Mar 24, 2019
2821 of 3,651

Hi. I have tried several times to upload my ID but it says it wont take it. HOw can I verify my identity?

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
2822 of 3,651

Hi Stacy, 

 

A member of Customer Support Team will reach out to you to assist you. 


-Avery
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Active Member
Colby N Member Since: Mar 25, 2019
2823 of 3,651

I joined Upwork a VERY long time ago. I came back on recently. My profile is complete and I have connects available, but when I go into a job the submit proposal is greyed out and unclickable.

 

Can someone look into this or offer advice? 

 

Thank you! 

Active Member
Olivier B Member Since: Mar 25, 2019
2824 of 3,651

Hi,

 

I've tried adding my ID (driver's license) many times without success. Now it is locked and won't let me try again.

Please help.

 

Olivier

Active Member
Colby N Member Since: Mar 25, 2019
2825 of 3,651

I am having the same issue, it says I have reached the maximum number of uploads. Can someone please help me as well? 

 

Thank you! 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2826 of 3,651

Hi Olivier and Colby,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
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Active Member
Jessie B Member Since: Mar 25, 2019
2827 of 3,651

I received the message "You've reached the maximum number of tries to upload your ID. Please contact customer support." I'm now trying to contact customer support. But it's really difficult and convoluted to accomplish this. I get that you want to intentionally make it hard to contact customer support so you're reducing the number of tickets that come in that could have been solved by a help article, but if you're explicitly telling me to contact you, that's a super annoying experience.

 

Frustrations aside, can someone help? What do I need to do to finally upload my ID and verify my account?

Active Member
Jonathan H Member Since: Mar 25, 2019
2828 of 3,651

I'm unable to complete my U.S. location verification. I have uploaded a relatively clear picture of my I.D multiple times with failed name verification even though the name matches my profile, and now I've been locked out of the system. The notification is to contact support but there is no way to get direct support that isn't a bot as far as I can tell.

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2829 of 3,651

Hi Jonathan, Manisha, and Jessie,

 

 

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes. Thank you for reaching out to us. 

~ Bojan
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Active Member
Timothy M Member Since: Mar 25, 2019
2830 of 3,651

Is there a way I could be in contact with someone who could help me with this? Thanks.

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