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Re: I need to an email to verify my identity. It says I've reached the maximum tries to upload ID.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2791 of 3,655

Hi Jessica,

 

One of our customer support agents will reach out and assist further in uploading your ID to complete the location verification step. Thanks!


-Joanne
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Active Member
Loren W Member Since: Mar 23, 2019
2792 of 3,655

I got the same message, saying there's a problem with my ID. 

Community Guru
Riri A Member Since: Jul 21, 2018
2793 of 3,655

Hi Loren,

 

Thank you for reaching out. A member of our team will reach out to you directly to further assist you with verifying your location. Let me know if you need anything else. 

~ Riri
Active Member
Jessica M Member Since: Mar 23, 2019
2794 of 3,655
Hi I was wondering when I’d hear back from someone to verify my identity? Thanks so much.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2795 of 3,655

Hi Jessica,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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Active Member
Adam S Member Since: Mar 24, 2019
2796 of 3,655
I wanna verify my ID, I have tried many times but it didn't work and now it tells me that I've reached the maximum number of tries to upload your ID. what can I do now ?
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2797 of 3,655

Hi Adam,

 

One of our team members will reach out to you via ticket as soon as possible to assist you further with your verification. Thank you.


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Active Member
Sean C Member Since: Mar 24, 2019
2798 of 3,655

I'm also having the same issue - not sure why Upwork rejected my passport while every other bank and website has accepted it. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2799 of 3,655

Hi Sean,

 

One of our team members will reach out to you as well and assist you further with your verification. Thank you.


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Active Member
Bravin R Member Since: Mar 23, 2019
2800 of 3,655

I need help with ID verification as I depleted the number of uploads you are required to make and now can't get anything done. I would appreciate if you really help me fast and as soon as possible. Thank you in advance

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