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Re: I need to an email to verify my identity. It says I've reached the maximum tries to upload ID.

Active Member
Sierra G Member Since: Mar 22, 2019
2781 of 3,539

I tried uploading my driver's license several times but received a message saying I have reached the maximum attempts. How can I verify or resubmit?

Moderator
Riri A Moderator Member Since: Jul 21, 2018
2782 of 3,539

Hi Sierra, 

 

Thank you for reaching out. I've reached out to our Customer Support for your account. A member of our team will reach out to you directly to further assist you with verifying your location. 

~ Riri
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Active Member
JayaPrakash C Member Since: Mar 23, 2019
2783 of 3,539

Hi,

 

Please help in uploading my ID as I am unable to apply for any Jobs due to the below message 

"You've reached the maximum number of tries to upload your ID. 
To verify your identity so that you can access all jobs, please contact customer support."

 

Regards,

Prakash.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2784 of 3,539

Hi JayaPrakash,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Jessica M Member Since: Mar 23, 2019
2785 of 3,539

I have not received an email to verify my identity. My government ID matches my name but the message on my profile reads: You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2786 of 3,539

Hi Jessica,

 

One of our customer support agents will reach out and assist further in uploading your ID to complete the location verification step. Thanks!


-Joanne
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Active Member
Loren W Member Since: Mar 23, 2019
2787 of 3,539

I got the same message, saying there's a problem with my ID. 

Moderator
Riri A Moderator Member Since: Jul 21, 2018
2788 of 3,539

Hi Loren,

 

Thank you for reaching out. A member of our team will reach out to you directly to further assist you with verifying your location. Let me know if you need anything else. 

~ Riri
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Active Member
Jessica M Member Since: Mar 23, 2019
2789 of 3,539
Hi I was wondering when I’d hear back from someone to verify my identity? Thanks so much.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2790 of 3,539

Hi Jessica,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

~ Bojan
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