We were unable to authenticate your ID

[Tiffany W]

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

[Lashonda F]

 Me too so wat do we do

[Cray H]

Hi Lashonda,

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

[Kyle C]

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

[Goran V]

Hi Kyle,

Our team will reach out to you via ticket as well and assist you further, thank you.

[Asmita K]

Hello,

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

[Goran V]

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.

[George J]

Hi , my US ID also won't verify due to it's vertical format. Help?!

[Avery O]

Hi George, 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!

[Dalton James H]

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?