Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: We were unable to authenticate your ID

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
151 of 3,894

Hi Kyle,

 

Our team will reach out to you via ticket as well and assist you further, thank you.


Untitled
Active Member
Asmita K Member Since: Feb 7, 2018
152 of 3,894

Hello,

 

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
153 of 3,894

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.


Untitled
Active Member
George J Member Since: Feb 19, 2018
154 of 3,894

Hi , my US ID also won't verify due to it's vertical format. Help?!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
155 of 3,894

Hi George, 

 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!


-Avery
Untitled
Active Member
Dalton James H Member Since: Feb 16, 2018
156 of 3,894

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?

Community Guru
Nina K Member Since: Nov 29, 2017
157 of 3,894

Hi Dalton,

I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.

~Nina
Active Member
Tamer S Member Since: Feb 26, 2018
158 of 3,894

I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

 
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
159 of 3,894

Sure, Tamer. We'll reach out to you directly and assist you with the verification process. Thanks!

 

~ Valeria
Untitled
Active Member
Matthew B Member Since: Feb 26, 2018
160 of 3,894

I cannot verify my ID. I found a post earlier were it was because the ID is vertical. I have run out of chances to re-sumbit anyway. Also the email option of Get Help is grayed out.

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS