We were unable to authenticate your ID

[Goran V]

Hi Kyle,

Our team will reach out to you via ticket as well and assist you further, thank you.

[Asmita K]

Hello,

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

[Goran V]

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.

[George J]

Hi , my US ID also won't verify due to it's vertical format. Help?!

[Avery O]

Hi George, 

The Customer Support Team reached out to you directly via email to assist you. Let us know if there is anything else we can help you with!

[Dalton James H]

Hello! I am having the same problem? I think it is due to the vertical format of my driver's license. Is there anything I can do differently?

[Nina K]

Hi Dalton,

I've checked and it looks like you have successfully verified. Please reach out again if you encounter any other issues, thank you.

[Tamer S]

I am having the same problem... My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

[Valeria K]

Sure, Tamer. We'll reach out to you directly and assist you with the verification process. Thanks!

[Matthew B]

I cannot verify my ID. I found a post earlier were it was because the ID is vertical. I have run out of chances to re-sumbit anyway. Also the email option of Get Help is grayed out.