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Re: Can’t verify my ID

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3291 of 3,659

Thank you for reaching out to us, Nhu.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Steven K Member Since: Apr 17, 2019
3292 of 3,659

I need to find out why Upwork did not accept my passport photo.

 

I am trying to get verified so I can do some work

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3293 of 3,659

Hi Steven,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan
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Active Member
Drew L Member Since: Apr 17, 2019
3294 of 3,659

I've tried uploading my passport photo but it did not accept my ID -- could I please also be directly contacted via a support ticket to resolve this? Thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3295 of 3,659

Hi Drew, and Nick, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Steven K Member Since: Apr 17, 2019
3296 of 3,659

I still have not received anything Bojan

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3297 of 3,659

Hi Steven,

 

Our team has already reached out to you via ticket with detailed instructions on how to complete your verification. You can access your tickets on this Link, Thank you.


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Active Member
Nick N Member Since: Apr 17, 2019
3298 of 3,659
Hi guys,

I can’t pass the identity verification as my ID was issued outside of the USA (although I live in the USA and focus on the local customers).

How can I pass the identity verification under these circumstances?

Thanks!
Active Member
Mariah P Member Since: Apr 18, 2019
3299 of 3,659

I get this message

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

**Edited for Community Guidelines**

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
3300 of 3,659

Hi Mariah,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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