Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

I've reached the maximum number of tries to upload my ID

Highlighted
Active Member
Laure J Member Since: Apr 18, 2019
3301 of 3,596

I've reached the maximum number of tries to upload my ID, and I can't get to the help center because the system keeps dropping me back in the forum. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3302 of 3,596

Hi Laure,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

~ Bojan
Untitled
Active Member
Inmaly I Member Since: Apr 18, 2019
3303 of 3,596

Hi,

 

I am also experiencing the same thing, but I am wondering if it is because I haven't been verified.

 

When I researched on having the verification issue, I saw that you need to be contacted by Upwork to verify your identity, however I don't believe that's happened yet.  I attempted to verify my identification by uploading my drivers license (unexpired, clear image, not blurry, all borders in plain view with margins on all sides, not edited in any way) multiple times with no success.

 

Please advise.

 

Regards,

 

Inmaly Inthaly

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3304 of 3,596

Hi Inmaly, 


It looks like you were trying to verify your location, and you are unable to submit bids for job that have  U.S. location requirement. 

I've shared your account with the Customer Support Team and they will reach out to you to assist you with your location verification. 


-Avery
Untitled
Active Member
Sanjay G Member Since: Apr 19, 2019
3305 of 3,596

Hi, I have an Australian passport with a US work visa. I want to only do jobs in the US. When I go to verify my identity, Upwork gives me no option other than US ID Docs of which I have none. My Aussie Drivers' Licence didn't work when tried. What do I do?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3306 of 3,596

Hi Sanjay,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


Untitled
Active Member
Joseph M Member Since: Apr 21, 2019
3307 of 3,596

Hi there, 

 

I am unable to verify my US State ID. I have tried several times. I don't want to try too many times and get locked out. Can someone please help me? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3308 of 3,596

Hi Joseph, 


Could you please try verifying your account once again? If you have attempted to try your verification, and maxed out on your attempts, the Customer Support Team will be able to reset it for you at any time. In this case, please retry it again, and you can come back to this thread to let us know if you are unable to do so. 

I would like to clarify that you will not get locked out from your account if you fail verifying your location. You will only be unable to verify your location, but should be able to continue to use your Upwork account. 


-Avery
Untitled
Active Member
Joseph M Member Since: Apr 21, 2019
3309 of 3,596
I have tried several more times with no luck. I am going to try until I max
out my attempts. Will post here when I have done so.
Active Member
Joseph M Member Since: Apr 21, 2019
3310 of 3,596

there are so many posts on here where users say they struggle with the same problem. The answers from moderators are always the same: someone will contact you. Could you at this time have someone contact me because I clearly need help. This process is so frustrating. 

TOP KUDOED MEMBERS