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I've reached the maximum number of tries to upload my ID

Active Member
Charlie G Member Since: Apr 16, 2019
3301 of 3,653

I was trying to upload my ID but was unsucessful. It now says the following;

"You've reached the maximum number of tries to upload your ID. 
To verify your identity so that you can access all jobs, please contact customer support."

 

I'm trying to contact customer support but can get through. Any idea how i can rectify this?

 

Thanks 

Charlie E. **Edited for Community Guidelines**

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3302 of 3,653

Hi Charlie,

 

Our team has already reached out to you via ticket to assist you further with your verification. You can access your tickets on this Link, if you have any additional questions feel free to post them there and our team will assist you further. Thank you.


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Active Member
Laure J Member Since: Apr 18, 2019
3303 of 3,653

I've reached the maximum number of tries to upload my ID, and I can't get to the help center because the system keeps dropping me back in the forum. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3304 of 3,653

Hi Laure,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

~ Bojan
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Active Member
Inmaly I Member Since: Apr 18, 2019
3305 of 3,653

Hi,

 

I am also experiencing the same thing, but I am wondering if it is because I haven't been verified.

 

When I researched on having the verification issue, I saw that you need to be contacted by Upwork to verify your identity, however I don't believe that's happened yet.  I attempted to verify my identification by uploading my drivers license (unexpired, clear image, not blurry, all borders in plain view with margins on all sides, not edited in any way) multiple times with no success.

 

Please advise.

 

Regards,

 

Inmaly Inthaly

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3306 of 3,653

Hi Inmaly, 


It looks like you were trying to verify your location, and you are unable to submit bids for job that have  U.S. location requirement. 

I've shared your account with the Customer Support Team and they will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Sanjay G Member Since: Apr 19, 2019
3307 of 3,653

Hi, I have an Australian passport with a US work visa. I want to only do jobs in the US. When I go to verify my identity, Upwork gives me no option other than US ID Docs of which I have none. My Aussie Drivers' Licence didn't work when tried. What do I do?

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3308 of 3,653

Hi Sanjay,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Joseph M Member Since: Apr 21, 2019
3309 of 3,653

Hi there, 

 

I am unable to verify my US State ID. I have tried several times. I don't want to try too many times and get locked out. Can someone please help me? 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3310 of 3,653

Hi Joseph, 


Could you please try verifying your account once again? If you have attempted to try your verification, and maxed out on your attempts, the Customer Support Team will be able to reset it for you at any time. In this case, please retry it again, and you can come back to this thread to let us know if you are unable to do so. 

I would like to clarify that you will not get locked out from your account if you fail verifying your location. You will only be unable to verify your location, but should be able to continue to use your Upwork account. 


-Avery
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