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Re: Upwork did not accept my ID verification.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3291 of 3,714

Hi Oscar,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

~ Bojan
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Active Member
Nhu M Member Since: Apr 17, 2019
3292 of 3,714

I uploaded my driver license and the system cannot recognize it so it stated that "you reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.". What should I do now? Please help me. Thanks

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3293 of 3,714

Thank you for reaching out to us, Nhu.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Steven K Member Since: Apr 17, 2019
3294 of 3,714

I need to find out why Upwork did not accept my passport photo.

 

I am trying to get verified so I can do some work

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3295 of 3,714

Hi Steven,

 

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan
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Active Member
Drew L Member Since: Apr 17, 2019
3296 of 3,714

I've tried uploading my passport photo but it did not accept my ID -- could I please also be directly contacted via a support ticket to resolve this? Thank you!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3297 of 3,714

Hi Drew, and Nick, 

A member of the Customer Support Team will reach out to you to assist you with your location verification. 


-Avery
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Active Member
Steven K Member Since: Apr 17, 2019
3298 of 3,714

I still have not received anything Bojan

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3299 of 3,714

Hi Steven,

 

Our team has already reached out to you via ticket with detailed instructions on how to complete your verification. You can access your tickets on this Link, Thank you.


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Active Member
Nick N Member Since: Apr 17, 2019
3300 of 3,714
Hi guys,

I can’t pass the identity verification as my ID was issued outside of the USA (although I live in the USA and focus on the local customers).

How can I pass the identity verification under these circumstances?

Thanks!
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