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Re: Uploading Drivers License For Verification

Active Member
Hans C Member Since: May 25, 2019
3471 of 4,858

Hi all,


I am in the process of creating my Upwork account. Upwork asked me to verify my ID. While my ID is my full legal ID and the picture matched all of the criteria, nearly immediately after submitting the ID I was notified that Upwork was unable verify my ID. I believe this issue stems from my profile name not originally matching my FULL name on my ID (though I did change it when submitting my ID).


My only question is that my account has been put on hold now and I don't see how I can resolve this issue as there is not a place I can find where I can reupload my ID or try again. What can I do to resolve this issue and get my account verified and reopened?


Thank you all in advance!

Community Guru
Riri A Member Since: Jul 21, 2018
3472 of 4,858

Hi Hans,


Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
Active Member
Hans C Member Since: May 25, 2019
3473 of 4,858
Thank you for the quick reply! I am following up with the ticket now.
Active Member
Angeles J Member Since: May 26, 2019
3474 of 4,858

Every time I try to upload my driver's license it says that only images are allowed. I have all formats accepted and keep getting the same error - it says only images can be uploaded.

Ace Contributor
Stefan M Member Since: Mar 3, 2019
3475 of 4,858

Hi Angeles, do you try with another browser? 

Joanne Marie P Moderator Member Since: Nov 26, 2017
3476 of 4,858

Hi Angeles,


I see that you already chatted with our team regarding uploading your driver's license for verification. Please refer to the link that was shared to you via chat so that you can submit your driver's license. If you need any assistance, please let us know. Thanks!

Active Member
Ajai C Member Since: May 27, 2019
3477 of 4,858


My passport was declined, how can I try again?

Bojan S Moderator Member Since: Mar 9, 2018
3478 of 4,858

Thank you for reaching out to us, Ajai.


One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
Active Member
Kevin L Member Since: May 27, 2019
3479 of 4,858


I've reached the maximum number of uploads for identity verification. Can a support personnel please help?

Avery O Moderator Member Since: Nov 23, 2015
3480 of 4,858

Hi Kevin, 

I'll go ahead and share your account information with the Customer Support Team so that they can reach out to you and assist you with your verification.