I checked your account and can see that the team has reached out to you last 7-June, with the email "Verification." You should be able to access this ticket with Ticket# 25747624 through your support page here. Kindly refer to to the ticket for more information on how you can complete your location verification.
As requested, I uploaded a jped of my US passport but it failed for some unknown reason and now my account is on hold. Any suggestions for how I can move through this and get the hold removed so I can start working?
I uploaded a photo of my drivers license once, and then got an error message saying "You've reached the maximum number of tries to upload your ID. "
I sent an enquiry to Upwork support, but never got a reply back.
How can I verify my account?
I am unable to confirm my ID. I uploaded by id twice, but the application could not validate it. I am just not able to find the link to upload my Id any more with better photograph. This is so frustrating.
It looks like you were able to file a ticket with the Customer Support Team regarding the same issue. If you need further help, you can update the ticket at any time, and the team will assist you further.
Hi, I have troubles with verifying my ID. I have followed the guidelines and already did upload my state ID, however it always tells me it has issues verifying my document. How can I solve this?