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Government ID Verification and Video Chat Request is not working

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3461 of 3,817

Hi Lacey,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
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Active Member
Hannah C Member Since: Jun 5, 2019
3462 of 3,817

I uploaded a photo of my drivers license once, and then got an error message saying "You've reached the maximum number of tries to upload your ID. "
I sent an enquiry to Upwork support, but never got a reply back.

 

How can I verify my account?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3463 of 3,817

Thank you for reaching out to us, Hannah.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Suma K Member Since: Jun 5, 2019
3464 of 3,817

Hi,

 

I am unable to confirm my ID. I uploaded by id twice, but the application could not validate it. I am just not able to find the link to upload my Id any more with better photograph. This is so frustrating. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3465 of 3,817

Hi Suma, 


It looks like you were able to file a ticket with the Customer Support Team regarding the same issue. If you need further help, you can update the ticket at any time, and the team will assist you further.


-Avery
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Active Member
Elvis K Member Since: Jun 7, 2019
3466 of 3,817

Hi, I have troubles with verifying my ID. I have followed the guidelines and already did upload my state ID, however it always tells me it has issues verifying my document. How can I solve this?

 

Kind regards

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3467 of 3,817

Hi Elvis,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Denise L Member Since: Jun 7, 2019
3468 of 3,817

I am trying to upload my driver license but am told that the name on my DL does not match my profile; but it does. Any suggestions?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3469 of 3,817

Hi Denise,

 

I just checked your account and it looks like you have already successfully verified your location. Let us know if you need any further assistance, we're here to help. 

~ Bojan
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Active Member
Matthew C Member Since: Jun 7, 2019
3470 of 3,817

Upon submitting my government ID (aka my driver's license) onto upwork multiple times, the system could not read nor verify it. When it came to that I requested having a video verification chat but the notification for that and trying to get a video chat done is not working. I have recieved no video verification notification and I am stuck now. I really wish to work with upwork and its brilliant platform but it won't let me go ahead and verify my ID. Please help!

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