Government ID Verification and Video Chat Request is not working

[Riri A]

Hi Matthew,

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

[Matthew C]

I followed through on the resubmission link. How will I be notified if I am finally verified? I barely even got notified about not being verified because it showed up as I was applying for a gig. I wasn't even notified properly in my notification bar. SMH

[Bojan S]

Hi Matthew,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for reaching to us.

[Anthony C]

I've seen this issue on here before but I've followed all guidelines specified in others' requests, and still have no success. I've spent my time creating and setting up this profile, as well as taking tests to show my skills, and yet my identity verification failed. I used a regular photo of my Driver's License, sitting flat on my desk and it is perfectly clear, yet the ID verification failed 3 times. Now my account is on hold and I am unable to accept any contracts or create any proposals. Very frustrating.

[Riri A]

Hi Anthony,

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

[Alan W]

May I raise a support ticket, please?  I was told in February that I'd been approved - but today (my first time on the site since February) I find I can't submit proposals. Thank you.

[Bojan S]

Thank you for reaching out to us, Alan.

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

[Zachary M]

Same as everybody else...I got an email saying on hold after ID verfication failed. No instructions on what to do next...please advise.

[Bojan S]

Hi Zachary,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[Catherine H]

I am having the same problem. All I need to do is verify my identity and I have not received an email request to do so. After spending much time fishing through the website, all I have accomplished is to view others questions and there is no link to email support either.