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Re: Government ID Verification and Video Chat Request is not working

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3471 of 4,003

Thank you for reaching out to us, Hannah.

 

One of our team members will reach out to you directly via support ticket to assist you with your verification process. 

~ Bojan
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Active Member
Suma K Member Since: Jun 5, 2019
3472 of 4,003

Hi,

 

I am unable to confirm my ID. I uploaded by id twice, but the application could not validate it. I am just not able to find the link to upload my Id any more with better photograph. This is so frustrating. 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3473 of 4,003

Hi Suma, 


It looks like you were able to file a ticket with the Customer Support Team regarding the same issue. If you need further help, you can update the ticket at any time, and the team will assist you further.


-Avery
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Active Member
Elvis K Member Since: Jun 7, 2019
3474 of 4,003

Hi, I have troubles with verifying my ID. I have followed the guidelines and already did upload my state ID, however it always tells me it has issues verifying my document. How can I solve this?

 

Kind regards

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3475 of 4,003

Hi Elvis,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Denise L Member Since: Jun 7, 2019
3476 of 4,003

I am trying to upload my driver license but am told that the name on my DL does not match my profile; but it does. Any suggestions?

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3477 of 4,003

Hi Denise,

 

I just checked your account and it looks like you have already successfully verified your location. Let us know if you need any further assistance, we're here to help. 

~ Bojan
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Active Member
Matthew C Member Since: Jun 7, 2019
3478 of 4,003

Upon submitting my government ID (aka my driver's license) onto upwork multiple times, the system could not read nor verify it. When it came to that I requested having a video verification chat but the notification for that and trying to get a video chat done is not working. I have recieved no video verification notification and I am stuck now. I really wish to work with upwork and its brilliant platform but it won't let me go ahead and verify my ID. Please help!

Community Guru
Riri A Member Since: Jul 21, 2018
3479 of 4,003

Hi Matthew,

 

Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
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Active Member
Matthew C Member Since: Jun 7, 2019
3480 of 4,003

I followed through on the resubmission link. How will I be notified if I am finally verified? I barely even got notified about not being verified because it showed up as I was applying for a gig. I wasn't even notified properly in my notification bar. SMH

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