I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for reaching to us.
I've seen this issue on here before but I've followed all guidelines specified in others' requests, and still have no success. I've spent my time creating and setting up this profile, as well as taking tests to show my skills, and yet my identity verification failed. I used a regular photo of my Driver's License, sitting flat on my desk and it is perfectly clear, yet the ID verification failed 3 times. Now my account is on hold and I am unable to accept any contracts or create any proposals. Very frustrating.
Thank you for letting us look into this. We have escalated your concern to the appropriate team. Our representatives will reach out to you shortly. Let us know if you need anything else.
May I raise a support ticket, please? I was told in February that I'd been approved - but today (my first time on the site since February) I find I can't submit proposals. Thank you.
I am having the same problem. All I need to do is verify my identity and I have not received an email request to do so. After spending much time fishing through the website, all I have accomplished is to view others questions and there is no link to email support either.
I have created a profile, and when I tried to upload a pic of my ID, it failed the upload one try after the other. If I try to submit a proposal, I see the same error message above the top of each job post (pic attached). When I emailed customer support, they said to try and change the name on my profile to the name on my ID and it should just take 24 hours to update and I could move forward. I update my name from Cathy to Catherine (name on ID) but this doesn’t make any sense because there is no ID to compare it to since it wouldn’t upload. This is crazy. There is also no place on my profile, contact info area, etc where I may try to upload a photo again! Here is the email:
**Edited for Community Guidelines**