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Re: United States Location Verification - Unable to do

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1551 of 3,997

Hi Jesse and Cheryl,

 

A member of our customer support team will reach out to you directly to assist you in completing the location verification process. Thank you!


-Joanne
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Active Member
Ramirez E Member Since: Mar 31, 2019
1552 of 3,997

Hi everyone,

 

After several attempt to upload my ID for verification, I've now reached the maximum number of tries to upload my ID. The photo I was uploading was a clear photo of my passport as a jpeg and under 20mb so I don't understand what was wrong with it.

 

I've tried to get help via their email system but just get the automated reply giving me a FAQ link which isn't helpful at all.

 

Thanks.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1553 of 3,997

Hi Ramirez,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Isaiah C Member Since: Apr 1, 2019
1554 of 3,997

Hi Goran. I am having the same issue with my Illinois State ID not being taken, and I couldn't find any link to sumit a ticket on my own.  Could you help me out?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1555 of 3,997

Hi Isaiah,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
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Active Member
Elsie G Member Since: Apr 17, 2019
1556 of 3,997
I’m having the same issue! I’ve reached the maximum amount of times I can try to verify my ID and it’s very frustrating.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
1557 of 3,997

Hi Elsie, 


The Customer Support Team will reach out to you to assist you with your concern. 


-Avery
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Active Member
Paige M Member Since: Jul 18, 2019
1558 of 3,997
Need help verifiying my id i met the maximum number of trys
Moderator
Goran V Moderator Member Since: Mar 24, 2017
1559 of 3,997

Hi Paige,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Active Member
Nicholas V Member Since: Jul 30, 2019
1560 of 3,997

can a agent please contact me.

 

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