Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Sep 3, 2019 08:32:04 PM by Valeria K
Hi Chi Tou,
Unfortunately, a visa can't be accepted for a US - location verification. The documents you see listed on the forms are the only documents accepted for this type of verification. You will still be able to apply for jobs that don't have a location requirement.
Sep 5, 2019 08:32:34 PM by Kamran V
Hi
I have a problem with this common message: "You've reached the maximum number of tries for uploading your ID"
Please advice!
Thanks,
Kamran
Sep 5, 2019 10:12:15 PM by Avery O
Hi Kamran,
A member of the Customer Support Team will reach out to you to assist you with your concern.
Sep 5, 2019 05:57:25 PM by Kayla R
I am having the same issue as the author of this post, could I get some help to fix this issue?
Sep 5, 2019 10:22:09 PM by Avery O
Hi Kayla,
I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern.
Sep 9, 2019 02:59:11 AM by Lindsey M
I used my Goverment issed ID to verify my identity on upwork. I've tried several times and each time I get an error stating my ID is unsupported. That is not accurate, because it is an Arkansas State Identification card. I have tried on both the App and the desktop site and am still having the same issue. The photo I uploaded was not blurry, and I followed all instructions. Any help would be greatly appreciated.
Sep 9, 2019 03:03:21 AM by Goran V
Hi Lindsey,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Sep 9, 2019 07:27:29 AM by Rei P
Hi Guys,
I have an extended Green Card but it only shows the extentention on the back of the card, therefore when i try verifying location and ID it shows that it is expired. Is there any way to fix this.
Thank You.
Sep 9, 2019 07:52:08 AM by Bojan S
Hi Rei,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Sep 10, 2019 10:57:46 AM by Jim K
Is there a way to connect with a human being and show the driver license in a video chat?
Or maybe the human can look at the photo that I uploaded.
Or maybe there is another solution?
Thank you,
James Kitzmiller
Sep 10, 2019 12:11:12 PM by Bojan S
Thank you for reaching out to us, Jim.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Sep 11, 2019 05:51:41 AM by Leah B
Sep 11, 2019 06:07:38 AM by Goran V
Hi Leah,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Sep 11, 2019 08:40:27 AM by Frances W
I have tried uploading my driver's license photo several times and it keeps saying my name doesn't match. I've taken several photos, each very clear. I don't know what else to do.
Sep 11, 2019 09:36:44 AM by Bojan S
Hi Frances,
We'll have one of our agents reach out to you via support ticket to assist you with your verification process.
Thank you for reaching out to us.
Sep 12, 2019 10:12:19 AM by Daniel D
I have tried multiple times to upload my license for US location verification. Each time, I can load it but get an error stating the verifcation process failed and to try again later. Is there a customer support ticket I can open to get this resolved?
Thanks!
Dan
Sep 12, 2019 12:06:00 PM by Bojan S
I'm sorry to hear about the trouble this caused, Michael.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.
Sep 12, 2019 12:03:23 PM by Bojan S
Thank you for reaching out to us, Daniel.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Sep 18, 2019 09:12:19 AM by Mary Beth T
I can't change my address as requested and can't continue to submit a proposal. What am I doing wrong??
Sep 18, 2019 09:53:12 AM by Bojan S
Hi Mary Beth,
Thank you for reaching out to us. I checked this for you and looks like you were able to successfully update your address and complete your verification process.
Please let us know if you still need any assistance, we're here to help!
Thank you.
Sep 20, 2019 08:00:28 AM by Simon S
I have submitted a picture of my id multiple times and I have reached the maximum number of times. I need help fixing this.
Sep 20, 2019 08:56:40 AM by Bojan S
Thank you for reaching out to us, Simon.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Sep 21, 2019 08:20:52 AM by Cassius P
Hello, I've tried uploading my ID to verify my location, but every photo I tried doesn't work. (I've read, and fully understand the guidelines to uploading it) I'd like to verify it manually, please, so I can start applying to US only jobs.
Sep 21, 2019 09:02:59 AM by Jody P
Hi Cassius,
I see where you're coming from, but I think that you have to be based in the U.S. to go through that process. Are you in the US?
Best regards,
Jody PM
Sep 21, 2019 09:05:11 AM by Jody P
Also, see if this thread helps: https://community.upwork.com/t5/Announcements/New-Real-Time-Process-for-Freelancer-U-S-Location-Veri...
Sep 21, 2019 10:22:41 AM by Joanne P
Hi Cassius,
One of our team members will reach out and assist you directly in completing the location verification process via support ticket. Thank you.
Sep 22, 2019 08:09:39 PM by Reimer M
Sep 22, 2019 08:33:18 PM by Avery O
Hi Reimer,
I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further.
Sep 23, 2019 06:29:56 AM by Sarah H
The phone number I have entered is right, but I have not recieved my text message verification code?
Sep 23, 2019 06:39:11 AM by Goran V
Hi Sarah,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Sep 26, 2019 09:58:50 AM by Bojan S
Thank you for reaching out to us, Colleen.
One of our team members will reach out to you directly via support ticket to assist you with your verification process.
Sep 26, 2019 11:16:38 PM by Marie Angelie C
If I don't have a driver's license/state ID/green card/USA passport since I'm an International Student under OPT, how else can I verify my location as the U.S.? I do have my EAD card (work permit) that allows me to work in the U.S. while under F1 (student) visa.
Sep 26, 2019 11:29:28 PM by Goran V
Hi Marie,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Sep 29, 2019 10:29:41 AM by Esteban O
Im trying to submit my drivers license to verify my locations and send a proposal but the system says my name doesnt match the name on my profile. And it clearly does. What do I do?
Sep 29, 2019 02:26:32 PM by Joanne P
Hi Esteban,
One of our team members will reach out and assist you directly via support ticket, thank you.
Sep 29, 2019 06:59:26 PM by Esteban O
Thank you very much. They have contacted me. And it is now working correctly! Thank you
Sep 29, 2019 02:39:47 PM by Jami P
I have attempted uploading my drivers license for verification multiple times. The image meets all of the image requirements. However, I believe that the first name/last name may be being read backwards causing the error. I also thought it was my middle initial so I added that to my first name on my account. It still did not work. Any help would be appreciated. I just want to verify my account.