Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Oct 15, 2019 10:44:54 PM by Jason L
I'm new to Upwork and haven't started to work on it yet. I've exhausted my attempts trying to identify myself for my account to start accessing jobs. But before it was asking for one document to identify myself, and now it's asking for two since someone from the support team assisted me.
Oct 15, 2019 11:35:19 PM by Goran V
Hi Jason,
Our team has already reached out to you via ticket with additional instructions about your verification. If you have any additional questions feel free to post them on your ticket and our team will assist you further. You can access your tickets on this Link, thank you.
Oct 22, 2019 07:20:05 AM by Samantha S
Upwork is not recognizing my driver's license. I have uploaded a picture several times and it tells me to submit a picture of my DL, state ID or passport. I don't know why it is not accepting it. I've followed all of the instructions. The photo is not blurry and includes the entire license / borders. It is not an edited photo either.
Is there anyone I can speak with that can fix this for me?
Oct 22, 2019 08:30:47 AM by Bojan S
Thank you for reaching out to us, Samantha.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Oct 22, 2019 12:00:51 PM by Bojan S
Hi Tara,
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.
Oct 22, 2019 12:28:02 PM by Christopher G
I've uploaded a picture of my ID and my name is clearly visible on the ID. However, it keeps getting kicked back with the claim that it doesn't match my name.
But it does.
How can I get verified through another method, since the system doesn't want to recognize that my name is my name?
Oct 22, 2019 12:56:55 PM by Talha R
Make sure your upwork profile name and ID card name are the same.
Oct 22, 2019 01:23:39 PM by Bojan S
Hi Christopher,
Thank you for reaching out to us. Looks like you were able to successfully complete your verification process. Feel free to follow up if you still need any assistance, we're here to help!
Oct 22, 2019 04:15:03 PM by Liz W
Because of the backlog in processing green cards, mine expired a month ago, I have a letter that I'm supposed to show with the card that shows it has been extended for 18 months while they process my application to remove conditions. I don't know if this is why, but your system will not accept my ID confirming US residence... I've tried it with the letter and without..... Hopefully there is a workaround?
Oct 22, 2019 05:57:41 PM by Preston H
Liz:
If you go get a driver's license or a state-issued ID card, then you wouldn't need a workaround from Upwork.
Oct 22, 2019 07:06:40 PM by Avery O
Hi Liz,
I'm sorry to learn that verifying your location has been an issue for you. I checked your account and can see that you already have an email support ticket from the Customer Support Team. Kindly refer to the instructions they have shared so that you can proceed with verifying your location. If you need further help, feel free to update the same ticket thread so that the team will assist you further.
Oct 23, 2019 03:32:05 PM by Keith W
I keep receiving the above message when I try to examine a job. I cannot find where to upload my ID. Can you help me?
Oct 23, 2019 05:20:15 PM by Avery O
Hi Keith,
It looks like you have maxed out on your attempts at verifying your location. I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further.
Oct 24, 2019 10:08:29 AM by Keith W
Oct 23, 2019 06:41:50 PM by Emily F
Hi there,
I recently began the ID verification process. At the time, I had just received a temporary ID card from the DMV while I waited for my permanent card to arrive in the mail.
Then I realized I needed to wait for my first utility bill at my new apartment (same state as my old address but different city). When I got that utility bill, I came back to the verification page to upload it. By then, I had received my permanent license in the mail, but the form would not let me go back and replace my original files with photos of my new ID.
The ID I originally submitted is the temporary version of the same one I have now, so maybe it's still fine, but I imagine you will need my permanent license since its arrival made the temporary one expired. If so, please let me know how I should send you the photo of my new ID.
Thanks!
Emily
Oct 23, 2019 10:05:02 PM by Avery O
Hi Emily,
A member of the Customer Support Team will reach out to you to assist you further with your concern.
Oct 25, 2019 05:52:08 PM by Leticia G
Oct 25, 2019 06:05:05 PM by Joanne P
Hi Leticia,
One of our team members will reach out and assist you directly via support ticket, thank you!
Oct 28, 2019 02:43:11 AM by Goran V
Hi Sarah,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Oct 29, 2019 09:00:32 AM by Lindsay B
I've been on the site for awhile but never used it. When I tried to upload a picture of my license I'd used to verify with Facebook, my account got locked. I'd just bought connects to try to apply for jobs and supposedly can't use them. How do I go about getting this fixed?
Thanks!
Oct 29, 2019 09:59:58 AM by Bojan S
Hi Lindsay,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Oct 29, 2019 08:42:52 PM by Emily L
Hello,
I tried to verify my ID here to submit the proposals to the projects, but they denied the ID I attached. The ID I submitted a few days ago, involved all information for verification, but I thought it was not clear and too dark, so I scanned my ID again. To submit another scanned ID, I already sent my message several times to the support team , but they didn't reply yet. If anyone can help me solve this issue, please let me know how to do it.
Thank you!
Oct 29, 2019 10:57:16 PM by Avery O
Hi Emily,
I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern.
Oct 30, 2019 06:12:01 AM by Edita E
I have an Employment Authorization card, EAD, which authorizes me to work in ANY company in the US, but I cannot submit it as an ID verification. I am located in New York and work for a design company here. How can I verify my location, if I do not have a driver's license, Green card, State ID or US Passport? My ID is my EAD card (Employment Authorization), again this is a legit government-issued ID, just not a type that UpWork accepts. What do I do?
Thank you for your help.
Nov 3, 2019 06:35:24 PM by Casey R
I am trying to upload the picture of my ID it meets all the specifications but keeps getting denied for not meeting the specifcations.
Nov 3, 2019 07:03:45 PM by Avery O
Hi Casey,
I have shared your concern with the Customer Support Team and they will reach out to you to assist you further with your concern.
Nov 5, 2019 05:40:19 AM by Tim S
I haven't been able to verify my phone number as I never recieved the code by text, can you help?
Nov 5, 2019 05:58:13 AM by Goran V
Hi Time,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Nov 5, 2019 06:13:53 PM by Stacey s
I cannot get my ID verification to accept my photo. I've tried many different way. Is there somewhere I can just email the file?
I'm trying to take a job requiring it.
Nov 5, 2019 08:33:00 PM by Avery O
Hi Stacey,
I checked your account, and I would like to confirm if you are referring to the notification to verify your location?
Nov 5, 2019 10:34:15 PM by Avery O
Hi Stacey,
I have shared your account information with the Customer Support Team, and they will reach out to you directly to assist you further.
Nov 6, 2019 12:48:53 AM by Ray M
I can't verify my telephone number, it's continually telling me my number can't be verified without sending me a code....is there anything I can do to solve this short of deleting my account?
Nov 6, 2019 01:06:32 AM by Goran V
Hi Ray,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.
Nov 8, 2019 09:01:08 AM by Austin W
Hello,
I attempted to verify my ID but it failed for some unknown reason and I now I am unable to make proposals, and see the following notification:
You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.
I have a picture of my ID, and am ready to send it to be manually approved.
Thank you.