Can't Submit Proposals

[Avery O]

Hi Christina, 

The Customer Support Team will reach out to you to assist you further with your concern. 

[Matt T]

Before I can submit a proposal, I am told I need to submit my government issued identification. I have tried m license multiple times and even my passport and each time it says attempt failed try again later. Why is this happening? I am providing a proper image that goes along with the requested quality and guidelines, it should not be failing, yet it is. Please help.

[Joanne Marie P]

Hi Matt,

One of our team members will reach out to you directly via support ticket to assist you further, thank you!

[Dave C]

When i try to submit a proposal, it brings me to a page where im suppoed to submit my US ID, passport or driving license, there is no option to submit a non US identification. 

[Joanne Marie P]

Hi Dave,

One of our team members will reach out to you directly via support ticket to assist you further, thank you!

[Shawn D]

I'm getting this error message on jobs:

You've reached the maximum number of tries to upload your ID.

[Avery O]

Hi Shawn, 

I'm sorry for the inconvenience this has caused you. A member of the Customer Support Team will get in touch with you to assist you further with verifying your location. 

[Jesse H]

Hi there, 

I've exceeded my max attempts to upload ID. I'm told I need to contact an agent but can't figure out how to do that. Please assist. 

Thanks,

Jesse

[Bojan S]

Hi Jesse,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Fayaz A]

I have have reached the maximum attempts to verify my ID, I cannot submit proposals to jobs with out this. Is there anyway i can reupload the ID picture I believe it was dark in the one I uploaded.