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Re: Verify My Identity

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3911 of 4,161

Hi Myles, 

A member of the Customer Support Team will reach out to you to assist you further with your concern. 


-Avery
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Active Member
Shirley A Member Since: Dec 5, 2019
3912 of 4,161

Hello, 

I am trying to submit my idea but it kept saying it was an error and now it is telling me that I reached maximum attempts. Is there ab alternate way to submit my ID, so that I can get started. 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
3913 of 4,161

Hi Shirley, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.


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Shirley A Member Since: Dec 5, 2019
3914 of 4,161
Thank you Smiley Happy
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Siham H Member Since: Dec 5, 2019
3915 of 4,161

I have been having difficulty uploading my ID. I have re-taken the image (Driver's Lic.)  several times and kept trying to get it to work with each one. Then it said I reached my max number of submissions. I am worried about this locking my account? Please advise.

Thank you!

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3916 of 4,161

Hi Siham, 


The Customer Support Team will reach out to you to assist you with your location verification.


-Avery
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Michael K Member Since: Dec 9, 2019
3917 of 4,161

HELLO 

 

I have tried several times to verify my ID. I tried horizontal and vertical. Black and white and color. PNG, JPEG and more... still nothing works I am using a normal California drivers license. I have reached my maximum number of tries. I would really appreciate someone to verify my ID so I can start looking for Work!!!!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
3918 of 4,161

Thank you for reaching out to us, Michael.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan
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Diego F A Member Since: Dec 9, 2019
3921 of 4,161

Just to be more clear.  I thought my ID quality was the issue but it was the file type.  Now I have reached the maximum submissions and it says I need to contact support but I cannot find a phone number anywhere.  Is ther anything I can do? Can I get help here?

 

Thank you

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
3921 of 4,161

Hi Diego, 

I apologise for the inconvenience this has caused you. The Customer Support Team will reach out to you through your open ticket to assist you further with your location verification.


-Avery
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