In order to verify their location, a freelancer needs to provide a state ID, driver's license, U.S. passport or greencard. Unfortunately, it's not possible to verify location without one of those documents but you can still have access to all the jobs in the marketplace that don't have U.S.-only requirement.
thanks for your info, given the current state of quarantine in NY due to COVID-19 I'm not able to attain any of the documents you've specified (as the all of the governemnt departments are closed).
Could you or a member of the team please reach out to me directly to arrange a (temporary) alternative
Hello! I have submitted my ID for verification too many times. When I reach out through the help bot, it tells me to get in touch with support staff to resolve this issue. What is the best way to go about solving this issue? Thanks!
Good morning! I have tried multiple times (and triple checked my phone number), but am still not receiving a security code to complete my profile. Could someone please contact me about this?
I reached the maximum number of tries to upload my ID. I took a new picture of my ID with my phone (the first was a scanned picture). How do I get more tries to upload?