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Re: My valid ID was not validated and I am not sure what to do.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4311 of 4,666

Hi Michael

 

The US-only jobs are available only for freelancers who are physically located in the US and can verify it. There are various reasons why a client would want to post a job with that requirement. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork. 

 

Thank you!

 

 


~ Bojan
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Brooke D Member Since: May 22, 2020
4312 of 4,666

In trying to accept my first job offer, which I am very very excited about, I was asked to verify my ID. I submitted a picture of my state ID, but it was not validated and I got a message saying my account is on hold and I can't accept any proposals. I am not sure what to do. Please help! Thank you!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4313 of 4,666

Hi Brooke,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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Jaman M Member Since: May 25, 2020
4314 of 4,666

Hello,

 

I am unable to verify my verification for a freelancer.

 

Thanks,

MD

 

**Edited for community guidelines**     

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4315 of 4,666

Thank you for reaching out to us, Jaman.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 


~ Bojan
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Quinn B Member Since: May 25, 2020
4316 of 4,666

I'm geting this error: You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

I'm looking to be able to reupload my ID to get this fixed. Thanks!

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4317 of 4,666

Hi Quinn,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Yohana V Member Since: May 27, 2020
4318 of 4,666

I currently reside in the USA, where I have an active lease arrangement. However, my passport and citizenship is not from the USA. How can I change that so that I can upload a copy of my passport? What should I do? Please advise

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4319 of 4,666

Hi Carolina,

 

If the person has a legal permit or a type of visa needed to work in the U.S. legally (shifted the wording a bit), they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with a U.S. (added periods to the U.S. to be consistent) location requirement, you will need either of the following - a driver's license, state I.D. card, U.S. passport, Green Card. Users located in the U.S. will need to complete their W-9 form in their Settings to access their earnings. We do suggest talking to a legal adviser about completing the W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to advise about it legally.

 

Thank you!


~ Bojan
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Yohana V Member Since: May 27, 2020
4320 of 4,666
I usually work under a W-8ben. How do I upload my foreign passport?