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bhar5027
Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
andregutierrez22
Moderator
Moderator

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea
Upwork

View solution in original post

5,257 REPLIES 5,257

Hello, I was trying to upload my digital version of my ID and the system did not want to use it. I then tried the regular ID, but it says "exceeded the number of tries to upload your ID". Please help.

thank you

Hi Tetiana,

 

I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
1f62d29d
Member

Hello Upwork,

 

I did fulfill all the requirement of ID verification but issue is same.

 

What to do?

 

Please help me.

 

 

Hi Mic,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
hurlin_sarah
Member

My account says that I need to verify my ID, but it says that my driver's license does not match my name that I type in even though they do. Could I have help with this?

Thank you for reaching out to us, Sarah.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
prasanthi1995
Member

I don't have any id's you requested. I Have an Indian Passport with Work Authorisation. Please let me know how to upload it and move further

Hi Prasanthi,

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. Thank you!

~ Joanne
Upwork

hi dear upwork support

im new in upwork. i was searching for new job and noticed we can send bids to most jobs even those that are located in united states. one of my friends send me a new job to see the description. but when i clicked on the link it says: job post is not available in your location. my question is why this happends? whats the reason of these kind of messages? i wanna know why he can see the post but i cant and apply?

Hi Pourya,

 

Clients have told us that they sometimes need a freelancer located in the same country. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork.

 

Secondly, we’ve heard from freelancers who are upset that they are taking the time (and wasting connects) to submit proposals for jobs they will not be considered for because they do not meet the client’s location requirement.  

 

Thank you!

~ Bojan
Upwork
seanpmoran
Member

I'm attempting to complete my profile and keep getting an error on the phone number. It says I failed to verify the number immediately after I click the button. It is the only number I use. How to resolve this?

Hi Sean,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
starnewc6708
Member

My ID verification failed. Its my up to date license and a picture that was clear. Why did it fail and why can i not talk to an actual human about it?

Hi Star,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
anjaliambani
Member

Hi - I uploaded my ID but I received a message that upwork was unable to verify me. Since then it’s been more than a day, but I haven’t received any email regarding video verification nor am I Getting an option to upload my ID again. Please help. Thanks!

Hi Anjali,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork

Thank you so much!

Hi , I have a work permit as the only ID government document , but system won’t verify it . Can it be verified manually by your support team ?

Hi Liliia,

 

If the person has a legal permit or a type of visa needed to legally work in the U.S., they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with a US location requirement, you will need either of the following - a driver’s license, state ID card, US passport, Green Card. People located in the U.S. will need to complete their W-9 form in their Settings in order to access their earnings. We do suggest talking to a legal adviser about completing a W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to legally advise about it.

 

Thank you!

~ Bojan
Upwork
9036d949
Member

I am trying to apply for a job posting and was asked to verify my name and upload a government issued ID. When I uploaded my U.S. passport it returned a message saying that it was unable to verify my ID and that I should check my email for more information. The email said there is now a hold placed on my account and I cannot submit new proposals. This is very time sensitive and I would appreciate anyone's help in solving this.

Hi Courtney,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
usmediapro2
Member

I am a US citizen but will move out of the country in some months. Can I keep bidding on US-only jobs?

Hi Michael

 

The US-only jobs are available only for freelancers who are physically located in the US and can verify it. There are various reasons why a client would want to post a job with that requirement. Their projects may require localized knowledge, the possibility of on-site coordination, specific compliance needs or other factors that make working with someone within their country an easier way to get started on Upwork. 

 

Thank you!

 

 

~ Bojan
Upwork
michael294
Member

In trying to accept my first job offer, which I am very very excited about, I was asked to verify my ID. I submitted a picture of my state ID, but it was not validated and I got a message saying my account is on hold and I can't accept any proposals. I am not sure what to do. Please help! Thank you!

Hi Brooke,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
19ff26b1
Member

Hello,

 

I am unable to verify my verification for a freelancer.

 

Thanks,

MD

 

**Edited for community guidelines**     

Thank you for reaching out to us, Jaman.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
qbond29
Member

I'm geting this error: You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

I'm looking to be able to reupload my ID to get this fixed. Thanks!

Hi Quinn,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork

I currently reside in the USA, where I have an active lease arrangement. However, my passport and citizenship is not from the USA. How can I change that so that I can upload a copy of my passport? What should I do? Please advise

Hi Carolina,

 

If the person has a legal permit or a type of visa needed to work in the U.S. legally (shifted the wording a bit), they can register and work on Upwork as a freelancer. To be able to verify your location and submit proposals to those jobs with a U.S. (added periods to the U.S. to be consistent) location requirement, you will need either of the following - a driver's license, state I.D. card, U.S. passport, Green Card. Users located in the U.S. will need to complete their W-9 form in their Settings to access their earnings. We do suggest talking to a legal adviser about completing the W-9 form and the information/documents necessary for it. Unfortunately, we won't be able to advise about it legally.

 

Thank you!

~ Bojan
Upwork

I usually work under a W-8ben. How do I upload my foreign passport?

Hi Carolina,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for your patience. 

~ Bojan
Upwork
evensonjeff
Member

My drivers license has expired, because of Cobid 19 I have not been able to renew. How do I apply for gigs?

 

Hi Jeff,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
tostrye
Member

I've tried uploading my ID so many times, and now I am told to contact support. Now what?

 

You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.

Thank you for reaching out to us, Tom.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork

I have been trying to upload my ID for verification, however I keep getting a message that is was not succesful.

The picture was taken correctly and meets all the requirements. Any advice on what to do?

Hi Katerina,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork