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Re: Identity verification isn’t working

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4341 of 4,945

Hi Melanie,

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
kathy090
Active Member
Kathy L Member Since: Jun 1, 2020
4342 of 4,945

Hi, I can't submit a proposal. I clicked the submit a proposal button and it jumped to the next page but it was blank. It didn't show if I have successfully submitted it or not. I went back to the project page and found out I still have the same amount of connects. Could you tell what to do to submit a proposal? Thank you!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4343 of 4,945

Hi Kathy,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
Upwork
youssefrady123
Active Member
Youssef S Member Since: Jun 3, 2020
4344 of 4,945

Why didn't you accept my ID?

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
4345 of 4,945

Youssef S wrote:

Why didn't you accept my ID?


Which ID did you submit?

Where are you located? There's something off with your time zone. 

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4346 of 4,945

Hi Youssef,

 

 Please note that your country should reflect the one you're physically located in and be able to verify it.  Could you please confirm that you're currently located in the US?

 

Thank you!

~ Bojan
Upwork
4fadb842
Active Member
Zhaoyi W Member Since: Jun 3, 2020
4347 of 4,945

Hi, I am new to upwork, and I was on the process of uploading my ID for verification, yet after I uploaded my driver license ID, I received the email that says "Unfortunately, we could not authenticate the ID you uploaded."

and my account is on the hold. May I ask for the reason why? I didn't get any explanation. All of the informations are exactly the same from my id and my profiles. 

 

What should I do to lift this on hold?

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4348 of 4,945

Thank you for reaching out to us, Zhaoyi.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
0dc88333
Active Member
Jennifer W Member Since: Jun 4, 2020
4349 of 4,945

Hi, I'm an international student in the US on an F1 visa with an OPT EAD card. I don't have a US-issued driver's license, how can I verify my identity? 

THnaks ! 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4350 of 4,945

Hi Jennifer,

 

One of our team members will reach out to you via a support ticket, and assist you in completing the location verification process. Thank you!

~ Joanne
Upwork
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