Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm that you're currently located in the US?
Hi, I am new to upwork, and I was on the process of uploading my ID for verification, yet after I uploaded my driver license ID, I received the email that says "Unfortunately, we could not authenticate the ID you uploaded."
and my account is on the hold. May I ask for the reason why? I didn't get any explanation. All of the informations are exactly the same from my id and my profiles.
What should I do to lift this on hold?
**Edited for community guidelines**
One of our team members will reach out to you via a support ticket, and assist you in completing the location verification process. Thank you!
I do not have a green card OR a state ID. I have a visa, a US work permit (EAD card), and a DL from my own country. But the ID verification system does not accept any of these.