Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 27, 2020 02:23:38 PM by Yohana V
May 27, 2020 03:56:40 PM by Bojan S
Hi Carolina,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for your patience.
May 27, 2020 10:20:49 PM by Jeff E
My drivers license has expired, because of Cobid 19 I have not been able to renew. How do I apply for gigs?
May 27, 2020 11:23:06 PM by Joanne P
Hi Jeff,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
May 28, 2020 09:15:17 AM by Tom O
I've tried uploading my ID so many times, and now I am told to contact support. Now what?
You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support.
May 28, 2020 09:58:52 AM by Bojan S
Thank you for reaching out to us, Tom.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
May 29, 2020 01:27:11 PM by Katerina M
I have been trying to upload my ID for verification, however I keep getting a message that is was not succesful.
The picture was taken correctly and meets all the requirements. Any advice on what to do?
May 29, 2020 02:00:48 PM by Bojan S
Hi Katerina,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
May 30, 2020 04:02:23 PM by Joanne P
Hi Melanie,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 1, 2020 07:01:40 AM by Kathy L
Hi, I can't submit a proposal. I clicked the submit a proposal button and it jumped to the next page but it was blank. It didn't show if I have successfully submitted it or not. I went back to the project page and found out I still have the same amount of connects. Could you tell what to do to submit a proposal? Thank you!
Jun 1, 2020 07:27:27 AM by Bojan S
Hi Kathy,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 3, 2020 08:50:22 AM by Martina P
Youssef S wrote:Why didn't you accept my ID?
Which ID did you submit?
Where are you located? There's something off with your time zone.
Jun 3, 2020 09:17:06 AM by Bojan S
Hi Youssef,
Please note that your country should reflect the one you're physically located in and be able to verify it. Could you please confirm that you're currently located in the US?
Thank you!
Jun 3, 2020 02:40:43 PM Edited Jun 3, 2020 03:27:05 PM by Bojan S
Hi, I am new to upwork, and I was on the process of uploading my ID for verification, yet after I uploaded my driver license ID, I received the email that says "Unfortunately, we could not authenticate the ID you uploaded."
and my account is on the hold. May I ask for the reason why? I didn't get any explanation. All of the informations are exactly the same from my id and my profiles.
What should I do to lift this on hold?
**Edited for community guidelines**
Jun 3, 2020 03:26:35 PM by Bojan S
Thank you for reaching out to us, Zhaoyi.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jun 4, 2020 03:37:10 PM by Jennifer W
Hi, I'm an international student in the US on an F1 visa with an OPT EAD card. I don't have a US-issued driver's license, how can I verify my identity?
THnaks !
Jun 4, 2020 05:24:17 PM by Joanne P
Hi Jennifer,
One of our team members will reach out to you via a support ticket, and assist you in completing the location verification process. Thank you!
Jun 16, 2020 11:37:00 AM by Jennifer W
Jun 8, 2020 04:59:44 PM by Nazli K
I do not have a green card OR a state ID. I have a visa, a US work permit (EAD card), and a DL from my own country. But the ID verification system does not accept any of these.
Jun 8, 2020 06:49:11 PM by AleksandarD A
Hi Nazli,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 10, 2020 12:11:32 PM by Samantha L
I am unable to verify my ID. please help me verify my location
Jun 10, 2020 01:00:24 PM by Bojan S
Hi Samantha,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 10, 2020 06:05:02 PM by Amr A
Hi I have an issue with the ID verification process.
It asks me to upload a US ID which i still don't have as i'm in the process of getting my residency permit.
But I live in LA and my name is on the lease agreement.
I have a US Bank account and a valid US visa.I am married to a US resident.
I applied for my employment authorization document as well.
so what i can do with my available documents to verify my account
Jun 10, 2020 08:09:34 PM by Joanne P
Hi Amr,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 10, 2020 08:57:08 PM by Tyler R
Hi I was asked to upload my ID when I went to submit for a job. It's never happened before. I tried to upload my ID then it was rejected and said I reached the maximum number of attempts and my account was locked from proposing jobs. How do I fix this?
Jun 10, 2020 11:03:20 PM by Joanne P
Hi Tyler,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 11, 2020 09:36:41 PM by Tatiana T
Hi, I was trying to upload ID to verify my identity, but all the options out there (driver license, US passport, State ID, and Green Card) don't apply to me. I'm holding a non-US passport and an EAD card (Employment Authorization Document) issued by US Citizen and Immigration Service. How can I verify my identity with the doc? Thanks!
Jun 12, 2020 12:15:40 AM by Joanne P
Hi Tatiana,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Jun 14, 2020 08:07:14 PM by Lukas T
Getting below error:
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
But unfortunately there doesn't seem to be any way to contact support other than posting on this forum.
Jun 14, 2020 08:24:56 PM by AleksandarD A
Hi Lukas,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Jun 15, 2020 09:46:38 AM by Tochukwu F
Jun 15, 2020 10:53:55 AM by Bojan S
Hi Tochukwu,
I just checked this for you and it looks like you were able to resolve this concern. Feel free to reach back to us if you still need any assistance.
Thank you!
Jun 17, 2020 07:26:48 AM by Charles B
Hi,
I received an error message stating that i have reached the maximum number of tries to uplaod my ID. I uploaded a valid ID and still received this mesage. Please help.
Jun 17, 2020 07:45:23 AM by Bojan S
Thank you for reaching out to us, Charles.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
Jun 17, 2020 01:10:59 PM by Raymond P
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
How can I fix this issue?
Jun 17, 2020 03:39:48 PM by Bojan S
Hi Raymond,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Jun 18, 2020 07:46:47 AM by Kalyan Sandeep T
Hi, Upwork supporter team. Hope you are doing well.I have been working upwork as a client since 2012 and I created freelancer account recently.I tried to upload my ID(Driver License) but failed.I am not sure why. The image I tried was matched with your conditions. I can send my Driver License image if you need it.Please help me regarding this. Thank you.