ID Verification error, please help

[Hemavathy C]

I have uploaded government id but i want to delete it now. how should i do it>?

[Joanne Marie P]

Hi Hemavathy,

If you choose to go through location verification by uploading an image of your ID, any data will be encrypted and securely processed, and your image will not be stored by Upwork. Thank you. 

[Emily C]

Hello. I've been trying to upload several images of my diver's license in order to verify my identification, but every time I get an error. I can't remember the specific words and didn't think to screenshot until after I'd received a message saying I'd reached the maximum number of attempts. I tried using an image with flash, without flash, I tried different orientations, etc. I have the correct ID to verify with, but it's not being accepted. I just want to work. Please help.

[Joanne Marie P]

Hi Emily,

One of our agents will reach out and assist you directly via ticket. Thank you. 

[Olivia L]

My Driver's License isn't going through as a valid ID method for verification. I have a Vertical aligned Drivers License. Why can I not Verify Myself with a vertical license? Every time I try to verify, I make sure there are no glares or blurs in the photo of my ID, yet somehow it "isn't a valid form of ID".

Any ideas what I can do?

[Goran V]

Hi Olivia,

I`m sorry about the inconvenience this had caused you. Our team will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

[Donna A]

I've tried to upload my ID and keep getting unable to verify.  Reached maximum number of tries.  Now what do I do?

[Bojan S]

Hi Donna,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[LeRoyce P]

I just signed back onto the site after a couple years, and while updating my profile, my identity verification failed. Now there's a notification above the job search telling me that I've submitted my ID the maxmum number of times and need to contact customer support to resolve this. What can I do?

[Nikola S]

Hi LeRoyce,

One of our agents will reach out to you directly via support ticket to assist you with your verification process.

Thank you for reaching out to us.