Aug 5, 2020 06:02:15 PM by Emily C
Aug 5, 2020 06:02:15 PM by Emily C
Hello. I've been trying to upload several images of my diver's license in order to verify my identification, but every time I get an error. I can't remember the specific words and didn't think to screenshot until after I'd received a message saying I'd reached the maximum number of attempts. I tried using an image with flash, without flash, I tried different orientations, etc. I have the correct ID to verify with, but it's not being accepted. I just want to work. Please help.
Aug 5, 2020 10:19:39 PM by Joanne Marie P
Hi Emily,
One of our agents will reach out and assist you directly via ticket. Thank you.
Aug 5, 2020 10:39:25 PM by Olivia L
My Driver's License isn't going through as a valid ID method for verification. I have a Vertical aligned Drivers License. Why can I not Verify Myself with a vertical license? Every time I try to verify, I make sure there are no glares or blurs in the photo of my ID, yet somehow it "isn't a valid form of ID".
Any ideas what I can do?
Aug 6, 2020 07:21:58 AM by Bojan S
Hi Donna,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Aug 7, 2020 07:17:49 PM by LeRoyce P
I just signed back onto the site after a couple years, and while updating my profile, my identity verification failed. Now there's a notification above the job search telling me that I've submitted my ID the maxmum number of times and need to contact customer support to resolve this. What can I do?
Aug 9, 2020 02:19:42 PM by Muhammad I
Hi, on the account verification page it goes for US based IDs. However, I am not a citizen of the US but have work authorization. The ID I have is from Bangladesh (my passport) and I can show my work authorization too. Please tell me how to do that.
Aug 9, 2020 03:37:42 PM by Luiggi R
Hi Muhammad,
We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
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