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Cannot verify profile

donnaander
Active Member
Donna A Member Since: Aug 6, 2020
4501 of 5,094

I've tried to upload my ID and keep getting unable to verify.  Reached maximum number of tries.  Now what do I do?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4502 of 5,094

Hi Donna,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
geemili
Active Member
LeRoyce P Member Since: Jul 28, 2016
4503 of 5,094

I just signed back onto the site after a couple years, and while updating my profile, my identity verification failed. Now there's a notification above the job search telling me that I've submitted my ID the maxmum number of times and need to contact customer support to resolve this. What can I do?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4504 of 5,094

Hi LeRoyce,

 

One of our agents will reach out to you directly via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Nikola

Untitled
mri96
Active Member
Muhammad I Member Since: Aug 9, 2020
4505 of 5,094

Hi, on the account verification page it goes for US based IDs. However, I am not a citizen of the US but have work authorization. The ID I have is from Bangladesh (my passport) and I can show my work authorization too. Please tell me how to do that.

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4506 of 5,094

Hi Muhammad,

 

We'll have one of our agents reach out to you via a support ticket to further assist you.

 

Thank you.

~ Luiggi
Upwork
ussecretary
Active Member
Julie Maltbie S Member Since: Aug 9, 2020
4507 of 5,094
I have attempted to verify my ID but it says I have failed do to maximum attempts. Can someone please help me?
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4508 of 5,094

Hi Julie,

 

I see there's already a support ticket created for your case. Please refer to it for further assistance.

 

Thank you.

~ Luiggi
Upwork
pnwdrones
Active Member
John C Member Since: Sep 26, 2018
4509 of 5,094

hen can I get my id veried - I never get promised email when the auto id verify fails.

 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4510 of 5,094

Hi John,

 

One of our agents will assist you directly via email in completing your location verification process. Thanks!

~ Joanne
Upwork
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