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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

5,266 REPLIES 5,266
Joanne's avatar
Joanne P Moderator

Hi Jacob,

 

One of our agents will reach out and assist you in verifying your location via a support ticket. Thanks!

~ Joanne
Upwork
Jermaine's avatar
Jermaine D Community Member

Hello,

 

Despite having a very clear image of my id, my attacehment was still rejected and I recieved the attached error message.. Is there a way to resolve this? 

 

Thank you!

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Jermain.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

~ Bojan
Upwork
Julie Luanne's avatar
Julie Luanne J Community Member

I need to verify my identitfication with a customer support agent.  My government id clearly states my first name on the id as it is written in the system.  The site now states that I have exceeded the amount of times to verify identity.  I need help getting this fixed, or I need to close my account.

Bojan's avatar
Bojan S Community Manager

Hi Julie,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Ogaga's avatar
Ogaga U Community Member

I have this same issue. I was initially unsure about Upwork so I registered with an unofficial name (it's my name but not on my documents). I changed it but the verification documents, I do not have the one on the list. I newly migrated from Canada to the US and currently have an Employment Authorization Document. How do I verify my identity?

Joanne's avatar
Joanne P Moderator

Hi Emerald,

 

I checked your account, and it looks like your name change request has already been approved. I’ve also shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Duygu's avatar
Duygu G Community Member

Hi,

I have my work permit, SSN and today I got my driver's permit but I still cannot verify my account.

What should I do?

 

Thank you

Joanne's avatar
Joanne P Moderator

Hi Dugyu, 

 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Jordan's avatar
Jordan Y Community Member

Hello,

 

I just created an UpWork profile yesterday, attempted to verify my drivers license, and immediately recieved an email saying it was inauthentic. When going to my profile to attempt the process again, I come to a webpage that reads "you don't currently have access to this page." How do I proceed? How do I request a video call to confirm my identity?

 

Thank you,

Jordan Y.

Joanne's avatar
Joanne P Moderator

Hi Jordan,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Rafael's avatar
Rafael A Community Member

I sumitted my ID several times and reached the limit for verification, I was told to contact for help but it's been so hard. Anyone know how to solve my problem?? 

Joanne's avatar
Joanne P Moderator

Hi Rafael,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Scott's avatar
Scott A Community Member

I attempted to get my ID verified, but was told to try again later. Does that really mean try again later or is that the default response if the ID is rejected for a reason such as too blurry, etc?

Bojan's avatar
Bojan S Community Manager

Hi Scott,

 

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using a different browser to complete it?

 

If the issue persists let us know.

 

Thank you!

~ Bojan
Upwork
Zachary's avatar
Zachary S Community Member

I'm also having a similar issue. I tried uploading a picture of my government ID and it didn't match my Upwork name. (Zach/Zachary.) I updated my Upwork name to match and tried the process again--several times--and now it won't let me verify at all. Any work arounds for this? I can't find a way to initiate a video verification call with a real person.

Andrea's avatar
Andrea G Community Manager

Hi Zachary,

 

Someone from our team will reach out to you via support ticket to assist you further with your verification.

 

Thanks!

~Andrea
Ryan Cameron's avatar
Ryan Cameron C Community Member

I am unable to verify my ID using the forms provided. First, it was clear the Real ID's new LN (last name), FN (first, middle name) format is not recognized by Upwork and I was requested to update my Upwork account name. Upon retrying it's telling me that the same image used is now not of valid filetype, size, or DPI.

Bojan's avatar
Bojan S Community Manager

Hi Ryan Cameron,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
Upwork
Nhat's avatar
Nhat N Community Member

Help

 

You've reached the maximum number of tries to upload your ID....

 

-Nhat

Joanne's avatar
Joanne P Moderator

Hi Nhat,

 

One of our agents will assist you directly in verifying your location via a support ticket. Thanks. 

~ Joanne
Upwork
Stacy's avatar
Stacy G Community Member

My driver's license is poor quality and no way to enhance it so it keeps getting rejected. Is there any other way to verify identity?
Andrea's avatar
Andrea G Community Manager

Hi Stacy,

 

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

 

Thanks!

~Andrea
Michele's avatar
Michele R Community Member

Account name matches ID exactly but system keeps telling me it can't verify because name doesn't match.

Andrea's avatar
Andrea G Community Manager

Hi Michele,

 

One of our agents will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
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