United States Location Verification - Unable to do

[bhar5027]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[JoanneP]

Hi Jacob,

One of our agents will reach out and assist you in verifying your location via a support ticket. Thanks!

[aa5540f4]

Hello,

Despite having a very clear image of my id, my attacehment was still rejected and I recieved the attached error message.. Is there a way to resolve this? 

Thank you!

[BojanS]

Thank you for reaching out to us, Jermain.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

[jjager]

I need to verify my identitfication with a customer support agent.  My government id clearly states my first name on the id as it is written in the system.  The site now states that I have exceeded the amount of times to verify identity.  I need help getting this fixed, or I need to close my account.

[BojanS]

Hi Julie,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[ogor2812]

I have this same issue. I was initially unsure about Upwork so I registered with an unofficial name (it's my name but not on my documents). I changed it but the verification documents, I do not have the one on the list. I newly migrated from Canada to the US and currently have an Employment Authorization Document. How do I verify my identity?

[JoanneP]

Hi Emerald,

I checked your account, and it looks like your name change request has already been approved. I’ve also shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[dsayiner]

Hi,

I have my work permit, SSN and today I got my driver's permit but I still cannot verify my account.

What should I do?

Thank you

[JoanneP]

Hi Dugyu, 

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[3daf1946]

Hello,

I just created an UpWork profile yesterday, attempted to verify my drivers license, and immediately recieved an email saying it was inauthentic. When going to my profile to attempt the process again, I come to a webpage that reads "you don't currently have access to this page." How do I proceed? How do I request a video call to confirm my identity?

Thank you,

Jordan Y.

[JoanneP]

Hi Jordan,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[rafaarroyo]

I sumitted my ID several times and reached the limit for verification, I was told to contact for help but it's been so hard. Anyone know how to solve my problem?? 

[JoanneP]

Hi Rafael,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

[brouke]

I attempted to get my ID verified, but was told to try again later. Does that really mean try again later or is that the default response if the ID is rejected for a reason such as too blurry, etc?

[BojanS]

Hi Scott,

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using a different browser to complete it?

If the issue persists let us know.

Thank you!

[zachsheneman]

I'm also having a similar issue. I tried uploading a picture of my government ID and it didn't match my Upwork name. (Zach/Zachary.) I updated my Upwork name to match and tried the process again--several times--and now it won't let me verify at all. Any work arounds for this? I can't find a way to initiate a video verification call with a real person.

[AndreaG]

Hi Zachary,

Someone from our team will reach out to you via support ticket to assist you further with your verification.

Thanks!

[rcolson]

I am unable to verify my ID using the forms provided. First, it was clear the Real ID's new LN (last name), FN (first, middle name) format is not recognized by Upwork and I was requested to update my Upwork account name. Upon retrying it's telling me that the same image used is now not of valid filetype, size, or DPI.

[BojanS]

Hi Ryan Cameron,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

[nhat175]

Help

You've reached the maximum number of tries to upload your ID....

-Nhat

[JoanneP]

Hi Nhat,

One of our agents will assist you directly in verifying your location via a support ticket. Thanks. 

[sgoddard19]

My driver's license is poor quality and no way to enhance it so it keeps getting rejected. Is there any other way to verify identity?

[AndreaG]

Hi Stacy,

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

Thanks!

[mcrobbins]

Account name matches ID exactly but system keeps telling me it can't verify because name doesn't match.

[AndreaG]

Hi Michele,

One of our agents will reach out to you via support ticket in order to assist you further.

Thanks!