Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
I just uploaded my ID and got an email a couple of minutes after, I do not not what I missed, can anybody tell me how I can fix this or who to contact to get that information?
Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won't be able to submit proposals for new jobs or accept new contracts.
We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions.
The Upwork Team
I'm new to Upwork, and when I was creating my profile, I uploaded my driver's license in which the address needed to be updated, and didn't match my current information. I recently had it updated, but now it says "You've reached the maximum number of tries to upload your ID."
How do I resolve this?
HELP! I have tried several times to redo my ID verification. I cannot contact the so called customer service because they simply do not care. This is the only place I was allowed to go. Please help me
I need to redo my ID verification.
I need to verify my identitfication with a customer support agent. My government id clearly states my first name on the id as it is written in the system. The site now states that I have exceeded the amount of times to verify identity. I need help getting this fixed, or I need to close my account.
I have this same issue. I was initially unsure about Upwork so I registered with an unofficial name (it's my name but not on my documents). I changed it but the verification documents, I do not have the one on the list. I newly migrated from Canada to the US and currently have an Employment Authorization Document. How do I verify my identity?
I checked your account, and it looks like your name change request has already been approved. I’ve also shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!
I just created an UpWork profile yesterday, attempted to verify my drivers license, and immediately recieved an email saying it was inauthentic. When going to my profile to attempt the process again, I come to a webpage that reads "you don't currently have access to this page." How do I proceed? How do I request a video call to confirm my identity?
I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using a different browser to complete it?
If the issue persists let us know.
I'm also having a similar issue. I tried uploading a picture of my government ID and it didn't match my Upwork name. (Zach/Zachary.) I updated my Upwork name to match and tried the process again--several times--and now it won't let me verify at all. Any work arounds for this? I can't find a way to initiate a video verification call with a real person.
I am unable to verify my ID using the forms provided. First, it was clear the Real ID's new LN (last name), FN (first, middle name) format is not recognized by Upwork and I was requested to update my Upwork account name. Upon retrying it's telling me that the same image used is now not of valid filetype, size, or DPI.
A hold was put on my account after they asked me to upload my I.D.
I think I may have accedentally done this twice and set off some automatic security function. It was not intentional. How do I fix this?
What can I do about this? I haven't logged on in about a year but when I tried to submit a proposal this is the message I received. You've reached the maximum number of tries to upload your ID.
What can I do about this?