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Location verification not recognizing new Real ID

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4561 of 4,954

Hi Scott,

 

I'm sorry to hear you haven't been able to start the verification process. Could you please clear your cache and cookies or try using a different browser to complete it?

 

If the issue persists let us know.

 

Thank you!

~ Bojan
Upwork
zachsheneman
Active Member
Zachary S Member Since: Sep 29, 2020
4562 of 4,954

I'm also having a similar issue. I tried uploading a picture of my government ID and it didn't match my Upwork name. (Zach/Zachary.) I updated my Upwork name to match and tried the process again--several times--and now it won't let me verify at all. Any work arounds for this? I can't find a way to initiate a video verification call with a real person.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4563 of 4,954

Hi Zachary,

 

Someone from our team will reach out to you via support ticket to assist you further with your verification.

 

Thanks!

~Andrea
Upwork
rcolson
Active Member
Ryan Cameron C Member Since: Oct 1, 2020
4564 of 4,954

I am unable to verify my ID using the forms provided. First, it was clear the Real ID's new LN (last name), FN (first, middle name) format is not recognized by Upwork and I was requested to update my Upwork account name. Upon retrying it's telling me that the same image used is now not of valid filetype, size, or DPI.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4565 of 4,954

Hi Ryan Cameron,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us.

~ Bojan
Upwork
nhat175
Active Member
Nhat N Member Since: Oct 1, 2020
4566 of 4,954

Help

 

You've reached the maximum number of tries to upload your ID....

 

-Nhat

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4567 of 4,954

Hi Nhat,

 

One of our agents will assist you directly in verifying your location via a support ticket. Thanks. 

~ Joanne
Upwork
sgoddard19
Active Member
Stacy G Member Since: Oct 2, 2020
4568 of 4,954
My driver's license is poor quality and no way to enhance it so it keeps getting rejected. Is there any other way to verify identity?
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4569 of 4,954

Hi Stacy,

 

Someone from our team will reach out to you to assist you further with your verification. You can access your ticket here.

 

Thanks!

~Andrea
Upwork
mcrobbins
Active Member
Michele R Member Since: Oct 2, 2020
4570 of 4,954

Account name matches ID exactly but system keeps telling me it can't verify because name doesn't match.

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