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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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5,266 REPLIES 5,266
Goran's avatar
Goran V Retired Team Member

Hi Mia,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
Mia's avatar
Mia P Community Member

Hi Goran, 

 

The person took 18 hours to respond, and she only restated her original advice, which was completely unhelpful. 

 

She sent me a link to verify my ID, but it's asking for a utility bill (or similar). I can't provide that, because my mailing address is currently inaccessible due to COVID. What can I do? Can the verification process be "reset" so I just need to provide an ID? 

 

Thank you.. getting quite frustrated. 

Joanne's avatar
Joanne P Retired Team Member

Hi Mia,

 

I can see that one of our agents is already assisting you directly via ticket. The agent will update your ticket to assist you further. 

~ Joanne
Upwork
Diana's avatar
Diana B Community Member

I am having the same issue after submitting a photo of my drivers licence. 

Bojan's avatar
Bojan S Community Manager

Hi Diana,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Arif's avatar
Arif L Community Member

I am a Non-US citizen based in Geneseo and own a company registered and operating in the US. I have created a freelancer account in order to create an Agency account on Upwork under the name of my company so we can work on Upwork as well. My company address and address on my account are the same. So, wanted to know what kind of documents I can utilize to verify my ID? As we are willing to bid on 'US Only projects' as well.

 

Kindly, Upwork moderators and active members help me with this as we are working with a tight deadlines.

Petra's avatar
Petra R Community Member


Arif L wrote:

I am a Non-US citizen based in Geneseo.


Do you actually physically live in Geneseo and are currently there? With all the necessary paperwork such as work permits etc? 

 


Arif L wrote:

As we are willing to bid on 'US Only projects' as well.


Do all your agency members also reside in the USA? (Only those physically living in the USA may work on "US only" projects)

 

 

Joanne's avatar
Joanne P Retired Team Member

Hi Arif,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Josh's avatar
Josh G Community Member

I've taken a very clear picture of my license with proper lighting, DPI, file size, etc yet it keeps telling me it can't identify my identity when uploading the image

Joanne's avatar
Joanne P Retired Team Member

Hi Josh,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Robert's avatar
Robert R Community Member

I uploaded my drivers license, however, the auto response is I cannot be verified or authenticated.

What is next step to correct.  I don't see any direct contact for support.

 

Thanks

Robb

Joanne's avatar
Joanne P Retired Team Member

Hi Robert,

 

One of our agents will reach out to you via a support ticket and assist you directly in completing the location verification process. 

~ Joanne
Upwork
Marcella's avatar
Marcella I Community Member

Hello,

I have submitted my DL, but I'm having issues getting it verified. I've sent it a few times now. 

Bojan's avatar
Bojan S Community Manager

Hi Marcella,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Sohaib's avatar
Sohaib A Community Member

I need some help verifying my identity. I've maxed out the number of tries for the online verification and now I can't even find the link. Can someone help? Thanks,

 

-Sohaib

Joanne's avatar
Joanne P Retired Team Member

Hi Sohaib,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

~ Joanne
Upwork
Sametra's avatar
Sametra G Community Member

Cant make proposals cause of I.D. verification.

Martha's avatar
Martha B Community Member

Could someone from Upwork contact me please? I need to open a support ticket. I can't ask for help here as it includes personal information, and none of the 'contact us' buttons are working on my laptop or mobile. Thanks.

Martha's avatar
Martha B Community Member

I have a message on my account telling me to open a ticket but when I click it, it just goes through to FAQs.

Preston's avatar
Preston H Community Member

Martha, you can tell us what your question is. You don't need to specify personal contact information.

Martha's avatar
Martha B Community Member

Yes upwork is not letting me verify my location and I need to talk to them.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Sametra and Martha.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

~ Bojan
Upwork
Martha's avatar
Martha B Community Member

Thanks I submitted the extra documents yesterday. Can you let me know how long it will take to resolve? Thanks.

Goran's avatar
Goran V Retired Team Member

Hi Martha,


If you have any additional questions feel free to follow up directly on your ticket and our team will assist you further. You can access your tickets on this Link. Thank you.

~ Goran
Upwork
Genevieve's avatar
Genevieve B Community Member

Do you know why the system won't upload my driver's license from a USA state?