Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Nov 18, 2020 09:48:19 PM by Arif L
I am a Non-US citizen based in Geneseo and own a company registered and operating in the US. I have created a freelancer account in order to create an Agency account on Upwork under the name of my company so we can work on Upwork as well. My company address and address on my account are the same. So, wanted to know what kind of documents I can utilize to verify my ID? As we are willing to bid on 'US Only projects' as well.
Kindly, Upwork moderators and active members help me with this as we are working with a tight deadlines.
Nov 18, 2020 10:51:48 PM Edited Nov 18, 2020 10:53:24 PM by Petra R
Arif L wrote:I am a Non-US citizen based in Geneseo.
Do you actually physically live in Geneseo and are currently there? With all the necessary paperwork such as work permits etc?
Arif L wrote:As we are willing to bid on 'US Only projects' as well.
Do all your agency members also reside in the USA? (Only those physically living in the USA may work on "US only" projects)
Nov 18, 2020 11:46:19 PM by Joanne P
Hi Arif,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 19, 2020 02:52:40 PM by Josh G
I've taken a very clear picture of my license with proper lighting, DPI, file size, etc yet it keeps telling me it can't identify my identity when uploading the image
Nov 19, 2020 04:54:31 PM by Joanne P
Hi Josh,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 19, 2020 03:52:11 PM by Robert R
I uploaded my drivers license, however, the auto response is I cannot be verified or authenticated.
What is next step to correct. I don't see any direct contact for support.
Thanks
Robb
Nov 19, 2020 05:53:33 PM by Joanne P
Hi Robert,
One of our agents will reach out to you via a support ticket and assist you directly in completing the location verification process.
Nov 23, 2020 09:50:32 AM by Marcella I
Hello,
I have submitted my DL, but I'm having issues getting it verified. I've sent it a few times now.
Nov 23, 2020 11:19:09 AM by Bojan S
Hi Marcella,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 24, 2020 09:32:24 PM by Sohaib A
I need some help verifying my identity. I've maxed out the number of tries for the online verification and now I can't even find the link. Can someone help? Thanks,
-Sohaib
Nov 24, 2020 11:57:41 PM by Joanne P
Hi Sohaib,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 25, 2020 12:58:58 PM Edited Nov 25, 2020 02:26:25 PM by Bojan S
Cant make proposals cause of I.D. verification.
Nov 25, 2020 12:54:07 PM by Martha B
Could someone from Upwork contact me please? I need to open a support ticket. I can't ask for help here as it includes personal information, and none of the 'contact us' buttons are working on my laptop or mobile. Thanks.
Nov 25, 2020 01:00:39 PM by Martha B
I have a message on my account telling me to open a ticket but when I click it, it just goes through to FAQs.
Nov 25, 2020 01:46:17 PM by Preston H
Martha, you can tell us what your question is. You don't need to specify personal contact information.
Nov 25, 2020 01:48:49 PM by Martha B
Yes upwork is not letting me verify my location and I need to talk to them.
Nov 25, 2020 02:31:01 PM by Bojan S
Thank you for reaching out to us, Sametra and Martha.
I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.
Nov 26, 2020 02:10:27 AM by Martha B
Thanks I submitted the extra documents yesterday. Can you let me know how long it will take to resolve? Thanks.
Nov 27, 2020 02:05:59 PM by Genevieve B
Do you know why the system won't upload my driver's license from a USA state?
Nov 27, 2020 02:37:26 PM by Bojan S
Hi Genevieve,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Nov 27, 2020 03:52:04 PM by Mengqi F
Hi, I also have this problem where my state ID is unable to be verified. I could also provide my EAD card if someone can reach out to me with a support ticket. Thanks!
Nov 27, 2020 06:14:23 PM by Joanne P
Hi Mengqi,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Nov 28, 2020 11:40:57 AM by Mike Miguel N
Hi Genevieve,
I've read for some onboarding experiences that after a couple of tries it works.
If issue persists, open a ticket. Upwork Suport and Staff will figure it out for you.
regards,
Nov 29, 2020 09:13:54 PM by Mike Miguel N
Hi Genenieve.
Try again, at least 3 times or open a support ticket. Support and Team Staff are for help complete your verification.
regards,
Mike Navarro,
Nov 30, 2020 09:35:49 PM by Kai M
There is no option to upload my EAD and the only other IDs I have are a UK passport and UK provisional driving license. To clarify, I am trying to verify in the US.
Is there any way to contact support and verify that way?
Nov 30, 2020 11:34:39 PM by Joanne P
Hi Kai,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Dec 2, 2020 06:15:20 AM by Serenity C
The verification system definitely has some flaws. For I have now been trying to verify my ID for three hours. I have changed formats checked the MB sized an DPI size... It still will not accept. Someone please tell me what I am doing wrong. All requirements for the image are met and it is still saying they are not.
Dec 2, 2020 06:43:37 AM by Goran V
Hi Serenity,
I`m sorry for the inconvenience this has caused you. I would like to confirm that your verification completed. Thank you.
Dec 3, 2020 06:10:37 PM by Tim S
I created upwork account and tried to upload my ID. But it says it could not be accepted and I tried maximum allowed times. tough I just tried once.
Please help
Dec 3, 2020 07:34:27 PM by Joanne P
Hi Tim,
I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.
Dec 7, 2020 12:22:01 PM Edited Dec 7, 2020 01:14:44 PM by Adam K
Hi Support,
So I tried to verify my ID again because Upwork asked me to.
I uploaded a clear JPEG, your system failed to recognize my ID and so I got an email saying my account was put on hold - so now I am unable to apply for any potential jobs.
Can anyone help?
Best,
Adam
Dec 7, 2020 01:10:23 PM by Bojan S
Hi Adam,
We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Dec 7, 2020 08:15:28 PM by Gina O
Hi guys!
I've created my Upwork profile but when I got to the ID verification, I exceeded the number of times I was allowed to try and upload. I was redirected to speak with a bot with no help as to what I should do next. Without the ID verification, I cannot apply to gigs. Can anyone help with this? Does Upwork have an actual email for customer support?
Thanks in advance!
Gina
Dec 7, 2020 10:15:08 PM by Joanne P
Hi Gina,
Thanks for reaching out. One of our agents will reach out and assist you directly in completing the location verification process.
Dec 9, 2020 10:25:55 AM by Ariella M
Hi Upwork Community!
I'm new here and saw a couple of jobs that seemed relevant. I went to submit a proposal and uploaded a picture of my Driver's License to verify my ID and received a notice from Upwork that they were unable to verify and I don't see any option for me to resolve or attempt uploading again. Do you have any insight on how I can get my ID verified so I can begin submitting proposals? Thanks so much!
Dec 9, 2020 11:26:53 AM by Andrea G
Hi Ariella,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 9, 2020 08:10:10 PM by Shreejana S
Hello
I tried verifying my Id using my driver's license but it said unfortunately, we couldn't authenticate your the Id you Uploaded and now the account is locked.
My questions is how do I get my account verified ? I can't find a place where I can upload it again. Help!!
I believe the issue is due to my last name that recently changed after marriage, my account was setup months ago using my maiden last name but the ID I used had the new last name.
Thanks in advance
Dec 9, 2020 09:38:48 PM by Joanne P
Hi Shreejana,
I've escalated your concern to the team, and one of our team members will reach out and assist you directly via a support ticket in completing the location verification process.