United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Genevieve,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#3]

Hi, I also have this problem where my state ID is unable to be verified. I could also provide my EAD card if someone can reach out to me with a support ticket. Thanks! 

[#4]

Hi Mengqi,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#5]

Hi Genevieve,

I've read for some onboarding experiences that after a couple of tries it works.

If issue persists, open a ticket. Upwork Suport and Staff will figure it out for you.

regards, 

[#6]

MY USA, STATE DR. LIC WON'T UPLOADED, WHY?

[#7]

Hi Genenieve. 

Try again, at least 3 times or open a  support ticket. Support and Team Staff are for help complete your verification. 

regards,

Mike Navarro, 

[#8]

There is no option to upload my EAD and the only other IDs I have are a UK passport and UK provisional driving license. To clarify, I am trying to verify in the US.

Is there any way to contact support and verify that way?

[#9]

Hi Kai,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#10]

The verification system definitely has some flaws. For I have now been trying to verify my ID for three hours. I have changed formats checked the MB sized an DPI size... It still will not accept. Someone please tell me what I am doing wrong. All requirements for the image are met and it is still saying they are not. 

[#11]

Hi Serenity,

I`m sorry for the inconvenience this has caused you. I would like to confirm that your verification completed. Thank you.

[#12]

I created upwork account and tried to upload my ID. But it says it could not be accepted and I tried maximum allowed times. tough I just tried once.

Please help

[#13]

Hi Tim,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. 

[#14]

Hi Support,

So I tried to verify my ID again because Upwork asked me to.

I uploaded a clear JPEG, your system failed to recognize my ID and so I got an email saying my account was put on hold - so now I am unable to apply for any potential jobs.

Can anyone help?

Best,

Adam

[#15]

Hi Adam,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#16]

Hi guys!

I've created my Upwork profile but when I got to the ID verification, I exceeded the number of times I was allowed to try and upload. I was redirected to speak with a bot with no help as to what I should do next. Without the ID verification, I cannot apply to gigs. Can anyone help with this? Does Upwork have an actual email for customer support?

Thanks in advance!

Gina

[#17]

Hi Gina,

Thanks for reaching out. One of our agents will reach out and assist you directly in completing the location verification process. 

[#18]

Hi Upwork Community! 

I'm new here and saw a couple of jobs that seemed relevant. I went to submit a proposal and uploaded a picture of my Driver's License to verify my ID and received a notice from Upwork that they were unable to verify and I don't see any option for me to resolve or attempt uploading again. Do you have any insight on how I can get my ID verified so I can begin submitting proposals? Thanks so much!

[#19]

Hi Ariella,

Someone from our team will reach out to you via support ticket in order to assist you further. 

Thanks!

[#20]

Hello 

I tried verifying my Id using my driver's license but it said unfortunately, we couldn't authenticate your the Id you Uploaded and now the account is locked. 


My questions is how do I get my account verified ? I can't find a place where I can upload it again. Help!!

I believe the issue is due to my last name that recently changed after marriage, my account was setup months ago using my maiden last name but the ID I used had the new last name. 

Thanks in advance 

[#21]

Hi Shreejana,

I've escalated your concern to the team, and one of our team members will reach out and assist you directly via a support ticket in completing the location verification process. 

[#22]

I am trying to setup my Upwork and it did not accept my drivers license picture. I need to clear this up but I don't know how since now my account won't allow me to do new jobs.

It is telling me "You've reached the maximum number of tries to upload your ID" but I haven't been in my account forever ago and now I am updating everything it allowed me once to upload.

What can I do to fix this and verify my account asap?

[#23]

Hi Bernadette,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[#24]

Thank you. I really need to get this verified so I can work. If someone could contact me ASAP.

Thank you.

[#25]

Hi Bernadette,

I have followed up with our team about your concern. The email will be sent out shortly. 

[#26]

I need my drivers license  approved.