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ID Verification Error

c5e0f509
Active Member
West S Member Since: Mar 19, 2021
4871 of 5,090

hello, how can I pass ID verifiction? I see a message: "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

Anyone help me?

pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
4872 of 5,090

Hello West,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Untitled
cs_shortcodez
Active Member
Satish N Member Since: Apr 15, 2021
4873 of 5,090

I have the same issue. I am getting the following message when i try to submit a proposal.

 

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

 

How can i get help to resolve this issue? 

 

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4874 of 5,090

Hi Satish,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
indiramcguire
Active Member
Indira M Member Since: Apr 15, 2021
4875 of 5,090

Hi, I uploaded my ID once and got this message:

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

Any suggestions on how to resolve this?

 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
4876 of 5,090

Hi Indira,

 

We'll have one of our agents reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Upwork
e4c7b7df
Active Member
Syed Z Member Since: Apr 18, 2021
4877 of 5,090

The Upwork account requires me to upload the following documents for id verification. 

State id, US passport, Green card, Driver's license. 

 

I do not have the aforementioned documents that are required here. I have the passport ( with entry stamp and current valid US address). Utility bills to prove my residence. 

I don't understand how can I prove my identity here?  

 

The passport that I upload is always rejected. 

 

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4878 of 5,090

Hi Syed,

 

Please refer to this ticket for more information regarding the verification process, where our team already shared tips about the acceptable documents.

Thank you.

~ Bojan
Upwork
daveydevs
Active Member
Dave A Member Since: Apr 20, 2021
4879 of 5,090

Good afternoon!

 

I just submitted a photo of  my ID and was just notified that it was unable to authenticate and my account was put on hold. It did not include any next steps for how to remedy the situation. Would someone be able to help me find how to fix this? Thanks for any help! 

 

- Dave A

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4880 of 5,090

Hi Dave,

 

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

 

~ Joanne
Upwork
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