Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
Apr 7, 2021 02:27:36 PM by Bojan S
Hi Ben,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 12, 2021 12:09:10 PM by Andrea G
Hi Connor,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Thanks!
Apr 15, 2021 10:56:19 AM Edited Apr 15, 2021 12:05:23 PM by Andrea G
Hello! I made this account a few years ago, but never completed any gigs. I have come back to this account, and it says that I have exceeded the amount of attempts to upload my identity verification, and I need to contact a support agent. How do I go about contacting one?
Thank you for your time,
**Edited for Community Guidelines**
Apr 15, 2021 12:03:36 PM by Andrea G
Hi Dave,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 15, 2021 11:00:36 AM by Sullivan S
I was given one chance to upload my ID, an error occurred, and now it says that all my tries have been exhausted. When might I be able to try again or video chat with a representative to verify my identity?
Apr 15, 2021 12:09:02 PM by Andrea G
Hi Sullivan,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 15, 2021 12:16:45 PM by Mudita C
I am getting this message - 'You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.'
I am not able to connect to customer support. I am a new user and need assistance in verifying my ids.
Request you to please provide assistance
Apr 15, 2021 01:11:23 PM by Andrea G
Hi Mudita,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Mar 19, 2021 05:22:53 PM by West S
hello, how can I pass ID verifiction? I see a message: "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
Anyone help me?
Mar 19, 2021 07:26:50 PM by Pradeep H
Hello West,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
Apr 15, 2021 02:38:31 PM by Satish N
I have the same issue. I am getting the following message when i try to submit a proposal.
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
How can i get help to resolve this issue?
Apr 15, 2021 03:06:18 PM by Andrea G
Hi Satish,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 15, 2021 02:26:36 PM by Indira C
Hi, I uploaded my ID once and got this message:
You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.
Any suggestions on how to resolve this?
Apr 15, 2021 03:05:28 PM by Andrea G
Hi Indira,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Apr 19, 2021 01:10:56 PM Edited Apr 19, 2021 02:13:10 PM by Bojan S
The Upwork account requires me to upload the following documents for id verification.
State id, US passport, Green card, Driver's license.
I do not have the aforementioned documents that are required here. I have the passport ( with entry stamp and current valid US address). Utility bills to prove my residence.
I don't understand how can I prove my identity here?
The passport that I upload is always rejected.
**Edited for community guidelines**
Apr 19, 2021 02:20:50 PM by Bojan S
Hi Syed,
Please refer to this ticket for more information regarding the verification process, where our team already shared tips about the acceptable documents.
Thank you.
Apr 20, 2021 03:34:54 PM by Dave A
Good afternoon!
I just submitted a photo of my ID and was just notified that it was unable to authenticate and my account was put on hold. It did not include any next steps for how to remedy the situation. Would someone be able to help me find how to fix this? Thanks for any help!
- Dave A
Apr 20, 2021 05:25:00 PM by Joanne P
Hi Dave,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Apr 20, 2021 06:05:06 PM by Dave A
Joanne,
Thank you so much for your quick reply and assistance! I will look for further communication from your team. Have a great night.
- Dave
Apr 20, 2021 03:18:52 PM by Beenish N
I just got my first job and my ID verification is due. I have a flight to catch and wanted to know that can i verify myself from when i reach lisbon? will this be an issue? i will be in lisbon for a week.
Apr 20, 2021 05:36:08 PM by Joanne P
Hi Beenish,
You may proceed with complying with the requested ID verification. In case our team needs additional information from you to complete the verification process, they will let you know directly.
Apr 23, 2021 12:48:15 PM by Lashondra D
Hi,
can anyone help.
I was trying to upload a picture of my id to verify my location and it says I have reached my maximum number of attempts.
Thanks.
Apr 23, 2021 01:33:38 PM by Bojan S
Hi Lashondra,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Apr 26, 2021 12:58:33 AM by Edgar W
My ID wasn't able to be read when I uploaded it, and the website prompted me to get help here. What can I do to verify my ID?
Apr 26, 2021 01:06:10 AM by Aleksandar D
Hi Edgar,
One of our team members already reached out to you directly via this support ticket to assist you further with the verification.
Please note that your profile must represent you as an individual and that all the information in your profile including your profile photo needs to be accurate, truthful, and verifiable. Please check this help article for more information on how to update your profile photo.
Thank you.
May 23, 2021 06:41:24 AM by Ever B
Please help, I am having the same issue it says I have reached the maximum number of tries to upload your ID.
Thank you.
Jan 8, 2021 12:31:52 PM by Chase M
My ID wasn't able to be read when I uploaded it, and the website prompted me to get help here. What can I do to verify my ID?
Jan 8, 2021 01:11:01 PM by Andrea G
Hi Chase,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 26, 2021 01:01:30 PM by Andrea C
I am trying to submit a proposal, but everytime I get the same error at the top of the page – "you've reached the maximum number of tries to upload your ID. Please contact costumer support." The Community bot is not helpful and I need a specialist to solve this problem. Can someone please help me?
Apr 26, 2021 01:52:37 PM by Andrea G
Hi Andrea,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 27, 2021 11:26:24 AM by Andrea G
Hi Paula,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 27, 2021 12:22:53 PM by Evis K
Apr 27, 2021 01:23:53 PM by Andrea G
Hi Evis,
We'll have one of our agents reach out to you via support ticket in order to assist you further.
Thanks!
Apr 28, 2021 01:06:15 PM by Yasmine B
Apr 28, 2021 01:59:52 PM by Andrea G
Hi Yasmine,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 28, 2021 11:16:46 PM by Nicole R
Apr 28, 2021 11:26:19 PM by Goran V
Hi Nicole,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
Apr 29, 2021 01:31:07 PM by Shey G
Hello,
I'm hoping someone can help sort out this problem. I was attempting to upload my ID and ended up getting the "maximum attempts to verify your ID" error...
I can't find any menu option to correct this or speak to support as the error message indicated.