Oct 8, 2017 07:28:17 AM by Bharath Mohan S
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the driver's id once but it said verification failed.
I need help on this.
Please help me resolve the issue.
Solved! Go to Solution.
Dec 20, 2021 01:31:12 PM by Andrea G
Hi all,
This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.
We appreciate your participation in the Community and welcome you to continue the conversation here.
Thank you!
May 11, 2021 09:48:41 AM by Andrea G
Hi Muhammad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 11, 2021 02:34:26 PM by Tyler C
I tried to upload my ID but recived an email saying
"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded."
I have tried to follow links prvided by the support bot but the links seem to be old and dead. Is there an actual human available to help?
Thank you
May 11, 2021 03:06:47 PM by Andrea G
Hi Tyler,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 12, 2021 12:26:31 PM by Jacqueline C
I'm just trying to get my ID verified to start putting in Job Proposals. I've reached the maximum number of attempts and need to verify my ID through customer support. Can a moderator please help me with this?
May 12, 2021 01:16:02 PM by Andrea G
Hi Jacqueline,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
May 14, 2021 01:45:53 PM by Jacqueline C
My account was put on hold because they could not authenticate the ID that I uploaded to the site. What are the steps I can take to fix this? Are there next steps, or do I just have to wait for Upwork to get back to me?
May 14, 2021 02:33:32 PM by Andrea G
Hi Jacqueline,
I can see you were able to submit a support ticket with our team regarding this. Please reply directly to your ticket with our team as they are the ones who can best assist you.
May 12, 2021 12:47:34 PM by keymian c
I am unable to summit my ID and it is telling to me contact a support agent
May 12, 2021 01:45:47 PM by Andrea G
Hi Keymian,
One of our agents will reach out to you via support ticket in order to assist you further.
Thanks!
May 12, 2021 02:25:00 PM by Austin B
I tried uploading my U.S. Military ID to verify my identity because my civilian drivers license is expired. How can I get my identity verified?
May 12, 2021 03:01:37 PM by Andrea G
Hi Austin,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Apr 9, 2021 06:27:18 AM by Jessica C
Hi,
can anyone help.
I was trying to upload a picture of my id to verify my location and it says I have reached my maximum number of attempts.
Thanks.
Apr 9, 2021 06:34:23 AM by Goran V
Hi Jessica,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.
May 12, 2021 04:02:27 PM by Grace E
May 12, 2021 04:30:58 PM by Joanne P
Hi Grace,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 10, 2021 09:17:59 PM by Yao L
I am having a similar issue. I tried uploading my ID and got a message saying my name does not match the name on my ID.
Jun 10, 2021 09:54:57 PM by Joanne P
Hi Yao,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
May 12, 2021 07:15:26 PM by David W S
Hi,
When I tried to bid on project, it asked to upload ID.
So I uploaded photo of my ID several times, but it kept failing and finially it says I've reached the maximum number of tries to upload ID.
Because of this, I can bid on the project.
Could anyone help to solve this issue?
Thanks.
May 12, 2021 08:52:11 PM by Joanne P
Hi David,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
May 13, 2021 05:56:48 PM by Mary K
Good day everyone, and my apologies for taking away your time, but I have a serious trouble.
My ID was rejected twice, despite the photo seemingly meeting all the requirements. As a result, my account's most important functions were suspended.
I have already tried to apply the ticket via "contact the support agent" form. However, it simply redirects me to FAQ section, preventing me from selecting and filling the form.
Is it possible to verify (and unblock) my account, considering the situation? Sorry again for wasting your time, but without support agent contact form, community discussions are the only place to ask such a question.
May 13, 2021 07:29:05 PM by Mary K
Hello.
Yes, seems like it was created after I've contacted the support via e-mail.
Thank you for your help; I hope that ID verification trouble will be solved in the near time.
May 14, 2021 07:56:51 AM by Ilknur K
Hello! I am not a US citizen, I am just living in the US for now. I tried to verify my ID but something went wrong. I am originally from Turkey and I tried to upload my Turkish ID. I can't submit a proposal to jobs because of that reason. Can you please tell me how can I fix this problem asap? I am waiting for your reply. Thank you.
May 14, 2021 08:09:28 AM by Preston H
You don't need to be a U.S. citizen in order to verify your identity and location as a resident of the United States.
You can and should obtain a driver's license or non-driver state identification card. This card will be useful for MANY things beyond simply being able to use Upwork.
May 14, 2021 08:27:03 AM by Ilknur K
Unfortunately, I don't have a drivers license and state identification card either. What should I do to fix it because my account is suspended and I can't submit a proposal now?
May 14, 2021 08:37:38 AM by Preston H
Get a driver's license or state identification card and then use them to verify your location and identify.
You are going to need an identification card to do all kinds of things, not just use Upwork. Renting a car. Picking up game tickets at will call. Setting up account at pharmacy. Driving.
You should have gone to the DMV as soon as you arrived in the U.S.
I do not know if you can lift your suspension until you go get your card. Maybe you CAN. Maybe you can use your passport and your utility bills. I don't know. Hopefully someone will come along who knows more about this than I do.
But if you go today to the DMV... and they have fast turn around time, then maybe there is no issue at all. States and offices vary in terms of how fast they can get you a card.
May 14, 2021 09:07:31 AM by Ilknur K
I am so glad for your return with full of advice but it's not helping me to use my account right now it's more about 'how should I handle with my paperworks in USA.' Anyway, I contacted with the support team by email and I uploaded some documents that they wanted from me. Thanks for your help.
May 15, 2021 05:26:53 AM by Maria D
My account is on hold. The chatbot doesn't provide any useful on how to contact someone or open a ticket. I keep seeing the message "To verify your identity so that you can access all jobs, please contact customer support"
May 15, 2021 06:23:32 AM by Luiggi R
Hi Maria,
I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
May 15, 2021 03:50:33 PM by DEEPANNITA P
Hey
I am getting message like I have reached the maximum attempts to verify My ID please contact a support agent for further assistance. However How to get connect with a human agent . Chatbot not giving me any resolution.
May 15, 2021 04:39:15 PM by Luiggi R
Hi DEEPANNITA,
I'm sorry to hear you're having trouble completing the verification process. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
May 17, 2021 01:00:33 PM Edited May 17, 2021 01:48:01 PM by Bojan S
I assume this is the right place for this, I need help verifying my Gov ID for location purposes.
**Edited for community guidelines**
May 17, 2021 01:49:48 PM by Bojan S
Hi Kelvin,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
May 18, 2021 11:10:11 AM by Mollie N
Hello,
I cannot submit my proposals. The message says "you've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." I need to resolve this.
Please help. Thanks in advance.
Mollie Nugent-Sheini
May 18, 2021 12:53:43 PM by Bojan S
Thank you for reaching out to us, Mollie.
One of our team members will reach out to you directly via a support ticket to assist you with your verification process.
May 18, 2021 05:23:27 PM by Amish S
I'm new to upwork and I was supposed to verify my ID to bid on a project. I uploaded a copy of my driver's license but I guess it got declined because it was in a vertical format instead of horizontal? I'm not sure what I can do now.
Upwork says I need to verify my ID, but when I try to contact support all I get is a robot that leads me in circles. Not sure what I can do here to get someone to verify me.
May 18, 2021 07:12:40 PM by Joanne P
Hi Amish,
I've shared your concern with completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
May 18, 2021 05:20:17 PM by Xavier Alexis G
May 18, 2021 07:16:36 PM by Joanne P
Hi Xavier Alexis,
I checked your account, and it looks like the verification process has been completed successfully already. Could you please check by logging in to your account? Thank you!