Everything was okay, until I tried to upgrade to a paid membership, then the system asked me to upload my id again, and this time it did not go through and it has now stopped me from submitting proposals. Support has been very unresponsive.
I'm sorry to hear you had trouble contacting support. I've escalated your concern to the appropriate team and your account is now showing as verified. You should be able to submit proposals again.
I have this message on my page when I try to post bids:
"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."
THe issue is that my ID was verified succesfully a week ago and my profile shows it. THe request came up after some agency proposed me work on upwork and requested verification. Looks like it is a bug in the system the "client" tried to exploit
I just started on Upwork. I started the ID verification process but there's an issue with my current drivers' license. I was married in August of 2019. Between finishing up two degrees at once and then Covid, I never had a chance to change my license. I changed my name with my school though so my degrees have my married name on them. We moved in December last year and, because of the cost and the DMV being closed down (now open but still cost issues) I still haven't been able to change my ID. I have my marriage certificate and a notarized affidavit from the homeowner proving my residency. We live with family so there's no lease. My bank accounts were changed to my married name as well. So my cards have that name, but not my social security number. So when I uploaded my license to Upwork ID verification, it has the wrong name AND the wrong address on it. But there's not space to add additional documents. I called and found my way to the human resources dept and I left a message. I don't know if there's anything else I can do, though.
I am not able to view US Only jobs and apply to them. I don't know why this is happening as I am based in the US, and have active contracts and completed jobs from the US. Can you please fix the bug?
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