United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

I have also recieved the message that "You've reached the maximum number of tries to upload your ID. To verify your identity so that you can access all jobs, please contact customer support." Please help me resolve this issue.

[#3]

Hi Joe,

Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.

[#4]

Every time I try to do the selfie, it says no face found. I have aloepecia and I have no hair, so I don’t know if it’s able to recognize my face. How do I get my verification completed without being able to do this? It offers no other option

[#5]

Has nothing to do with your hair.

The lighting on your photo is no good.

Look at the photos of other freelancers. Look at my photo. Now look at your photo. See the difference?

[#6]

It said it’s trying to verify it based on my drivers license picture though

[#7]

Okay. I sent a message to a moderator to help you manually.

[#8]

Thank you!

[#9]

Hi Travis, 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#10]

Hi. I keep getting "You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

Any help would be appreciated. Thank you.

[#11]

Thank you for reaching out to us, Matthew.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process.

[#12]

Hello,

I am trying to upload my ID, but I am seeing the following error message at the top of the screen:

You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support.

The problem in the past was the expiration date. Due to the pandemic, it took longer to renew my ID than it normally would have. However, I now have a current ID card, so I would like to verify my ID.

If someone could help me, I would really appreciate it.

Thank you

[#13]

Hi Parnell,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#14]

Hello,

I needassistance getting my identity verified. I've reached the maximum amount of times allowed to upload ID. I was told to contact support. Can someone from support assist me?

[#15]

Upwork support would be the next step in resolving this issue.  This community forum doesn't have access to your account.

[#16]

Hi Willishia,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#17]

I am working on creating my account and when I try to send a verification code to my phone number, it says "Something went wrong. Try again later".  How can I fix this?

[#18]

Hi Rachel,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your number. Thank you.

[#19]

I tried uploading my re-uploading my ID after I added my Sereno to my Avelino as it is in my driver's license. Please find the upload to this in the attachment below. I got placed of my account on hold and i got an email that says.

**edited for Community Guidelines**

With no instructions on what to do...

Can i know why i was placed on hold for trying to verify and can i get my account verified please...

Because I have not been able to proposals since this happened

[#20]

Hi Avelino, 

I looked into this, and I can see that you were able to file an email support ticket. I have updated the team handling your support ticket to reach out to you and assist you further with your account concern. Please expect an update on the same ticket thread, and don't hesitate to post any questions on the ticket if you have any. 

[#21]

how to submit my proposal.

[#22]

Hi Muhammad, welcome to Upwork!

You can find instructions on how to submit Proposals here. For help getting started, please read up on the freelancer resources for great tips and insights on how you can work successfully on the work marketplace. For more information about working safely through Upwork, please read these tips for avoiding questionable jobs.

It looks like you're having some trouble verifying your location in order to submit proposals specifically to US-only job posts. We'll have someone from our team reach out to you via support ticket to assist you with that.

[#23]

You guys have 200 pages of people saying they are receiving an error while trying to verify the phone number. I'm trying to verify mine for 4 hours now. Same problem. Are you guys thinking about how to resolve this? Very unprofessional. Please help asap.

[#24]

Hi Miranda,

I'm sorry for the inconvenience this has caused you. Our team will reach out to you via ticket as well and will assist you further. Thank you.

[#25]

I am trying to verify my upwork account but unable to verify. I upload my ID card for verification but he refused. Please tell us how I verify my account or contact with customer support agent.

[#26]

Hi FNU,

Someone from our team will reach out to you via support ticket in order to assist you further.