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Bharath Mohan's avatar
Bharath Mohan S Community Member

United States Location Verification - Unable to do

Getting this error:


Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

 

I had uploaded the driver's id once but it said verification failed. 

 

 

I need help on this. 

 

Please help me resolve the issue.

ACCEPTED SOLUTION
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

View solution in original post

5,266 REPLIES 5,266
Kiran's avatar
Kiran G Community Member

Hi,

 

I'm having the exact same issue as most of the people on this thread! I have an error that says 

"You've reached the maximum number of tries to upload your ID.

To verify your identity so that you can access all jobs, please contact customer support."
But when I try to reach customer support it redirects me as well. 
 
Please help me solve this!
 
Thanks,
Kiran 
 
Pradeep's avatar
Pradeep H Retired Team Member

Hi Kiran,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep

 

Lewis's avatar
Lewis P Community Member

I am attempting to verify my identity and have hit a snag - I tried uploading my id and it kept saying the names don't match, and now I have reached an apparent 'limit' that I cannot get reset.
It's possible that the image quality was not great, so I'd like to try again with a new image but can't get any help from any person on this seemingly simple problem. Any help is much appreciated, thanks!

Bojan's avatar
Bojan S Community Manager

Hi Lewis,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Troy's avatar
Troy J Community Member

I faced the same issue in my account, any suggestion for me?

Bojan's avatar
Bojan S Community Manager

Hi Troy,

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process. 

 

Thank you! 

~ Bojan
Upwork
Hannah's avatar
Hannah M Community Member

Hi, I've tried uploading my ID multiple times for verification. When I upload the image, I see a preview of my photo and all the requirements are checked green but then at the end I get a message that it failed to verify my ID. I've now reached maximum attempts so I'm stuck.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Hannah.

 

I’ve escalated your account information to our support team. One of our agents will reach out to you directly via support ticket to assist you with your verification process.

~ Bojan
Upwork
Lenin's avatar
Lenin R Community Member

I ould like to verify my ID.  I have reached the max number of attempts in the past.. But now the problem is I can't find any link to get started.

Where can I find the ID verification link?

Andrea's avatar
Andrea G Community Manager

Hi Lenin,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Derrick's avatar
Derrick Y Community Member

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please help me

Bojan's avatar
Bojan S Community Manager

Hi Derrick,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Rebecca's avatar
Rebecca N Community Member

Hi,

I joined upwork yesterday and have been asked to verify my profile but i don't know how to do that?

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Rebecca,

 

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi
Dillon's avatar
Dillon S Community Member

Support,

I'm currently having an issue trying to upload my ID. I have reached the maximum number of tries and need to know who exactly to contact? Below is the error I see when viewing jobs.

 

"You've reached the maximum number of tries to upload your ID.
To verify your identity so that you can access all jobs, please contact customer support."

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Dillon.

 

One of our team members will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan
Upwork
Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. If you've encountered any issues while trying to verify your location, please know that you can reach out to our support team by selecting the "Get Support" button on this page and they’ll be happy to assist you.

 

We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea