I tried, unsuccessfully, to upload my drivers license. Finally got a clear copy, but it tells me I have exceeded the number of attempts. I cannot submit any proposals until it is uploaded. Can you please advise me how to reset?
Getting this error:
Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.
I had uploaded the my state liquor ID once but it said verification failed.
I need help on this.
Please help me resolve the issue.
I am having the exact same problem with no clear path to contact someone to resolve it. My ID has not been accepted after too many tries. The customer service option is invisible.
Me too. Verify location isn't working. I thought I had verified location, but I can't apply for US jobs, though I had scanned my ID and it was approved a week ago? Can someone contact me?
Hello I need the link so that an Upwork agent can verify my ID because your automated system has rejected my uploaded ID 4 times. I even had to have an Upwork agent reset my failed attempts so that I can try again. I don't want to surpass the limit this time cause it would slow things down on my location verification. Please help, thanks.
Typically the agent who reaches out to reset your verification attempts, also includes a new link to upload your ID. Please check your most recent ticket for the link, and if you don't see it there then reach back out and we'll have an agent send you a new link.