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United States Location Verification - Unable to do

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
101 of 2,255

Hi Daryl,

 

We'll have one of our team members reach out to you shortly to assist you further with your verification process, thank you for reaching out to us. 

~ Bojan
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Active Member
Kierri C Member Since: Feb 9, 2019
102 of 2,255

I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.

 

Thanks!

Kierri 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
103 of 2,255

Hi Kierri,

 

One of the team members will reach out to you via email and assist in uploading your ID, thank you!

Joanne
Active Member
Sharlynn-Lal T Member Since: Feb 10, 2019
104 of 2,255

Hello, I have the same problem. Please help. Thanks.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
105 of 2,255

Hi Kenyetta and Sharlynn,

 

One of our team members will reach out to you both via ticket and assist you further, thank you.


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Community Guru
Petra R Member Since: Aug 3, 2011
106 of 2,255

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

 

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

 

Active Member
Erin B Member Since: Feb 5, 2018
107 of 2,255
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.
Community Guru
Petra R Member Since: Aug 3, 2011
108 of 2,255

@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it Smiley Happy

 

It *is* a dead cute rabbit!

 

Active Member
Michelle L Member Since: Feb 26, 2018
109 of 2,255

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

 

Michelle Lopez

Moderator
Avery O Moderator Member Since: Nov 23, 2015
110 of 2,255

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.


-Avery
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