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United States Location Verification - Unable to do

Active Member
Maksim Anatolyevic G Member Since: Mar 19, 2018
101 of 3,294

I just found a message "You've reached the maximum number of tries for uploading your ID. Please contact customer support." As I understand my ID hasn't been uploaded and I'm not able to work. Unfortunately, I couldn't find a way to upload my ID. Could you please help me with it.

Community Guru
Nina K Member Since: Nov 29, 2017
102 of 3,294

Hi Maksim,

We'll have one of our agents reach out to you directly to help assist you with the verification.

~Nina
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Active Member
Marybeth F Member Since: Oct 7, 2017
103 of 3,294

I found some other inquiries regarding location not being able to verified by others, but have not found a solution. I went through and tried to 'contact customer support' and I sent me to this 'Community Discussion' post location. I have tried uploading both a passport and driver's license for location verification and both have been 'rejected' or found 'not eligible to verify your location'. 

 

Any tips to get this resolved? Thank you so much,

Community Guru
Ryan C Member Since: Feb 3, 2017
104 of 3,294

Hello Marybeth,

 

We have escalated your concern. One of our representatives will reach out to you shortly.


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Active Member
Nirali S Member Since: Oct 7, 2017
105 of 3,294

Hello,
I am having the same issue. I am not able to verify my location. I have tried several times, but I am no longer eligible to verify it because of several attempts. Can you please help me verify the location?
Thank you,
Nirali S.

Community Guru
Lanie M Member Since: Jun 24, 2015
106 of 3,294

Hi Nirali,

 

A member of our team will reach out to you directly to further assist you with verifying your location.

Lanie M
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Active Member
Nirali S Member Since: Oct 7, 2017
107 of 3,294

Hello Lanie,

 

Thank You for the quick response. I need to send the proposal and its not letting me do so, as my location is not verified.

 

Can you give an estimated time? when will the customer support contact me?

 

- Nirali

Moderator
Avery O Moderator Member Since: Nov 23, 2015
108 of 3,294

Hi Nirali, 


I checked your account and can see that the Customer Support team has reached out to you last Sunday, 8-October. Could you please check your email, or your My Requests on this page to access the ticket the team has sent you.


-Avery
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Active Member
Arpita Sachin D Member Since: Mar 19, 2018
109 of 3,294

Hi I have a similar issue as it says that max limit to upload the document is reached contact customer support. Request you to please help.

Community Guru
Nina K Member Since: Nov 29, 2017
110 of 3,294

Hi Arpita,

We'll have a member of the team reach out to you to help you complete the ID verification.

~Nina
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