United States Location Verification - Unable to do

[#1]

Getting this error:

Unfortunately, you cannot submit a proposal for this job post because it requires location verification. Based on your previous attempts, you are currently not eligible to verify your location. Please contact customer support.

I had uploaded the driver's id once but it said verification failed. 

I need help on this. 

Please help me resolve the issue.

[#2]

Hi Stacy, 

A member of Customer Support Team will reach out to you to assist you. 

[#3]

I joined Upwork a VERY long time ago. I came back on recently. My profile is complete and I have connects available, but when I go into a job the submit proposal is greyed out and unclickable.

Can someone look into this or offer advice? 

Thank you! 

[#4]

Hi,

I've tried adding my ID (driver's license) many times without success. Now it is locked and won't let me try again.

Please help.

Olivier

[#5]

I am having the same issue, it says I have reached the maximum number of uploads. Can someone please help me as well? 

Thank you! 

[#6]

Hi Olivier and Colby,

Thank you for reaching out to us. I've escalated your account information to our support team. One of our agents will reach out to you directly via support tickets to assist you with your verification processes.

[#7]

I received the message "You've reached the maximum number of tries to upload your ID. Please contact customer support." I'm now trying to contact customer support. But it's really difficult and convoluted to accomplish this. I get that you want to intentionally make it hard to contact customer support so you're reducing the number of tickets that come in that could have been solved by a help article, but if you're explicitly telling me to contact you, that's a super annoying experience.

Frustrations aside, can someone help? What do I need to do to finally upload my ID and verify my account?

[#8]

I'm unable to complete my U.S. location verification. I have uploaded a relatively clear picture of my I.D multiple times with failed name verification even though the name matches my profile, and now I've been locked out of the system. The notification is to contact support but there is no way to get direct support that isn't a bot as far as I can tell.

[#9]

Hi Jonathan, Manisha, and Jessie,

We'll have one of our agents reach out to you via support tickets to assist you with your verification processes. Thank you for reaching out to us. 

[#10]

Is there a way I could be in contact with someone who could help me with this? Thanks.

[#11]

Hi Timothy,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process. Thank you for reaching out to us. 

[#12]

I’ve been having trouble with submitting my passport as verification. I have an offer i need accept and it won’t allow me because of my passport hasn’t been verified. HELP!

[#13]

I am having the exact same problem with my Drivers Liscense

[#14]

Hi Talaya, and Vicki, 

I've shared your account information with the Customer Support Team so that they can assist you with your location verification.

[#15]

I'm having the exact same problem can someone help me?

[#16]

Hello, I just signed up and was asked to verify my location. I tried uploading my driving license but it failed and I got a notification saying that I have reached a maximum number. Please help

[#17]

Hi Daniel, Daniel, and Flavia, 

The Customer Support Team will reach out to each of you directly to assist you with your location verification.

[#18]

Thank you for your response. but up to now no one has contacted me

[#19]

Hello, I have tried uploading my ID for location verification but it says I have reached the maximum number. Please what do I do next?

[#20]

I've been asked to verify my identity. No problem there, I take the photo according to the regulations, and upload it, but the system keeps denying the photo even though it meets all the parameters. I have now reached the number of attempts available, and am asked to contact support, but there's literally no way to create a ticket. I have been hired by a company and did the interview process outside upwork, they are using upwork for the contract and payments, but it won't let me accept the job until my identity has been verified. I have come to an impasse, This is an urgent matter.

Thanks

Anthony

[#21]

Hi Anthony, 

The Customer Support Team will reach out to you to assist you with your location verification.

[#22]

Hi, I tried to upload my ID because it said my name wasn't the same, so I'm not sure what to do.

Thanks!

[#23]

Not sure how the community can help with this issue but I got directed to post here from my ID not being verified.

It's my regular Minnesota Driver's License, and I've tried taking the picture multiple times, with different backgrounds/angles/lighting but it still won't verify it. Now it says I have reached the maximum tries and to contact support. I tried contacting support but it directed me to post here. 

Not sure what to do. I appreciate the help. 

[#24]

I'm having the exact same problem. I already have an offer sent to me but can't accept because of this. I'm following up on your thread.

[#25]

Hi Eddy, and Carly, 

The Customer Support Team will reach out directly to assist you with your location verification.

[#26]

Avery, I also need help with this.