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United States Location Verification - Unable to do

Community Guru
Nina K Member Since: Nov 29, 2017
111 of 3,600

Hi Arpita,

We'll have a member of the team reach out to you to help you complete the ID verification.

~Nina
Active Member
Cindy D Member Since: Mar 19, 2018
112 of 3,600

I need the same assistance.  I can't seem to verify my location in your system.  And I don't understand how to actually contact support.  I keep only getting the option for community.

Community Guru
Nina K Member Since: Nov 29, 2017
113 of 3,600

Hi Cindy,

I've requested that one of our agents reach out to you to help with the verification completion.

~Nina
Active Member
Michael N Member Since: Mar 26, 2018
114 of 3,600

The same error is appearing on my screen. This is even After entering my ssn "I had uploaded the driver's id once but it said verification failed."

Community Guru
Nina K Member Since: Nov 29, 2017
115 of 3,600

Hi Michael,

When you click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Go ahead and click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.

~Nina
Active Member
Allison S Member Since: Mar 26, 2018
116 of 3,600

I tried to upload my PA driver's license to verify my location, but the message I keep getting is this:

It looks like you uploaded an unsupported type of ID.
Please try again with an image of your state issued driver’s license, ID card, green card or United States passport. 

I can't find an email or a phone number for a help desk or service with Upwork. Does anyone have a contact so I can verify my location? Ready to work but this is my only hold-up!! 

Community Guru
Nina K Member Since: Nov 29, 2017
117 of 3,600

Hi Allison,

Click on a job that you want to submit a proposal to, you should see a banner notification at the top of your page with a green link to contact Customer Support. Click the link, and this will allow you to create a ticket to the support team so that they can further assist with uploading your ID.

~Nina
Active Member
Maria T Member Since: Apr 13, 2018
118 of 3,600

I'm not able to submit proposals on jobs because I keep getting an error message about updating my address, but I've already done so.

Community Guru
Nina K Member Since: Nov 29, 2017
119 of 3,600

Hi Maria,

Please click on a job that you would like to send a proposal to.  At the top of the page you should see a notification asking you to contact customer support with a green link. If you go ahead and click the link, it should allow you to create a ticket directly to customer support so that they can help you resolve your verification issue.

~Nina
Active Member
Michael P Member Since: Apr 15, 2018
120 of 3,600

I am replying to you as I cannot seem to create a new question.  I am having the same problem as the other members on these pages.  Tried to upload my ID, was rejected, and now being told that I've exceeded the number of attempts allowed.  I may have submitted multiple requests for the same issue as there is not a clearly defined path to correct this situation.  Please help!

 

Mike P

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