Hi Aideliz and Henry,
I'll share your request with our support team and one of our agents will reach out to you directly to assist you further with your verification process. Thank you for reaching out to us.
I'm having the same problem. There is a message at the top of any job posting stating "You've reached the maximum number of tries for uploading your ID. Please contact customer support." Then the help keeps pushing me to talk to the community. Looks like you solved this problem for some others, would you mind helping me also, please.