United States Location Verification - Unable to do

[Bojan S]

Hi Ashley,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible. Thank you for your patience.

[Moises P]

Hi Bojan! Can you help me? Having trouble with authenticating my ID

[Joanne Marie P]

Hi Moises,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[Peggy M]

Hi there can someone contact me too, please.  I am having the same issue to veriify my ID.

[Bojan S]

Hi Peggy, 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Jason H]

I need help with this issue.

Thanks,

Jason

[Joanne Marie P]

Hi Jason,

One of our agents will reach out to you directly via a support ticket to assist you further in completing the location verification process. Thank you.

[Petra R]

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

[Erin B]

Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

[Petra R]

---

@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

---

 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it

It *is* a dead cute rabbit!