United States Location Verification - Unable to do

[Joanne Marie P]

Hi Jason,

One of our agents will reach out to you directly via a support ticket to assist you further in completing the location verification process. Thank you.

[Petra R]

Unless you sent in a cute rabbit's passport and driving licence clearly nobody would have been able to tell if the ID goes with your profile picture.

As is clearly explained when you add a profile picture, it has to be a real, clear photo of yourself.

[Erin B]

Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

[Petra R]

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@Erin B wrote:
Thanks for that, I'm sure. I haven't been on upwork in a while though, and my picture's been the same for a long time. Apparently that wasn't the rule when I first uploaded it.

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 Yes, your last job was in 2014, and at that time it was the rule as well, but not strictly enforced unless they stumbled upon it

It *is* a dead cute rabbit!

[Michelle L]

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

Michelle Lopez

[Avery O]

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.

[Chiamaka Ukah I]

Hello Avery or any other support team member,

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

[Ryan C]

Hello Franklin,

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

[Bethany V]

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

[Valeria K]

Hi Bethany,

We'll have one of our agents reach out to you directly and assist with your location verification.

Thanks!