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United States Location Verification - Unable to do

Active Member
Michelle L Member Since: Feb 26, 2018
141 of 3,612

Hi,

I'm new to upwork. Please I can't get my i.d. verified. I tried uploading, and I believe I met all the parameters, but it's saying I've exceeded the maximum limit of trying to upload my i.d., and I can't even bid for jobs. Please help!

 

Michelle Lopez

Moderator
Avery O Moderator Member Since: Nov 23, 2015
142 of 3,612

Hi Michelle, 

The Customer Support Team will reach out to you to assist you with your verification.


-Avery
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Active Member
Chiamaka Ukah I Member Since: Feb 27, 2018
143 of 3,612

Hello Avery or any other support team member,

 

I am also having the same problem and experiencing the same message. I've tried to upload my photo ID and have been blocked from trying further. I'm getting the same message to contact customer support. Please help! Thank you.

Community Guru
Ryan C Member Since: Feb 3, 2017
144 of 3,612

Hello Franklin,

 

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!


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Active Member
Bethany V Member Since: Feb 26, 2018
145 of 3,612

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
146 of 3,612

Hi Bethany,

 

We'll have one of our agents reach out to you directly and assist with your location verification.

 

Thanks!

~ Valeria
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Active Member
Tiffany W Member Since: Nov 24, 2018
147 of 3,612

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

Active Member
Lashonda F Member Since: Feb 16, 2019
148 of 3,612

 Me too so wat do we do

Community Guru
Mary H Member Since: Jul 21, 2018
149 of 3,612

Hi Lashonda,

 

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

- Mary
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Active Member
Kyle C Member Since: Mar 27, 2019
150 of 3,612

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

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