United States Location Verification - Unable to do

[Ryan C]

Hello Franklin,

I'm sorry to hear that. I'll have someone from our team reach out to you to assist you. Thank you!

[Bethany V]

I need this same help.  My ID was not authenicated and I can't reach customer service.  Please help so I can submit bids.

[Valeria K]

Hi Bethany,

We'll have one of our agents reach out to you directly and assist with your location verification.

Thanks!

[Tiffany W]

The same thing happened to me. It doesn't even mention if it's a temporary or permanent hold, just that it's for the safety of the marketplace? Just because it didn't recognize my ID in the picture...

[Lashonda F]

 Me too so wat do we do

[Mary H]

Hi Lashonda,

One of our team members will reach out to you directly via ticket and assist you further with completing the verification process, Thanks!

[Kyle C]

I'm having the same issue. Uploaded my passport photo, but it got rejected and now I seem to be stuck. Not sure who to contact or how to get help.

[Goran V]

Hi Kyle,

Our team will reach out to you via ticket as well and assist you further, thank you.

[Asmita K]

Hello,

My U.S. ID won't get verified due to a different format. Can a representative from Upwork help me verify it?

[Goran V]

Hi Asmita,

One of our team members will contact you directly and assist you further with this, thank you.